Kelsey Hannaford
Fort Myers,FL
Summary
Dynamic professional with extensive experience in security and healthcare roles, including at the Florida Department of Corrections. Proven ability in conflict resolution and critical thinking, ensuring safety and compliance. Recognized for enhancing operational efficiency and fostering teamwork, while maintaining high standards of service and patient confidentiality.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Florida Department of Corrections
Punta Gorda, FL
04.2025 - 07.2026
- Ensured the physical safety and security of unit personnel and incarcerated individuals through active supervision, vigilance, and proactive threat assessment.
- Enforced departmental rules, policies, and regulations to uphold order and maintain institutional control effectively.
- Executed systematic contraband searches in living quarters, common areas, and recreational facilities to enhance security and ensure compliance.
- Maintained precise operational logbooks and accounted for facility equipment in strict compliance with established standard operating procedures.
- Authored detailed incident reports for supervisory review, providing complete documentation of security events to facilitate informed decision-making.
Medical Receptionist
Physicians Primary Care
Fort Myers, FL
06.2024 - 02.2025
- Counseled patients on anticipated out-of-pocket costs, providing clear financial information for upcoming tests and procedures to facilitate informed decisions.
- Processed patient financial transactions, ensuring accuracy and efficiency in handling copays, deductibles, coinsurance, and outstanding balances.
- Uphold strict patient confidentiality by adhering rigorously to all HIPAA guidelines, regulatory compliance standards, and internal privacy protocols.
- Utilized Microsoft Office Suite (Word, Excel, Outlook) to enhance daily administrative workflows and improve data management.
Inmate Transportation Officer
Allied Universal Security
Tampa, FL
09.2022 - 03.2024
- Transported adult and juvenile individuals to state prisons, correctional institutions, court proceedings, medical appointments, and secure holding facilities, ensuring safety and security during transit.
- Demonstrated advanced proficiency in the operation of tactical equipment, including specialized law enforcement vehicles, firearms, mechanical restraints, radio communications, and law enforcement databases.
- Maintained an exceptional record of attendance and punctuality, consistently adhering to shift schedules and operational timelines.
- Built professional relationships with external contractors and interagency personnel, maintaining high standards of conduct and discretion.
Extradition Agent
U.S. Corrections
Nashville, TN
04.2022 - 08.2022
- Coordinated inter-jurisdictional transport operations, successfully moving groups of custody subjects across state and federal lines in compliance with active warrants and legal frameworks.
- Executed long-range operational duties with minimal oversight, managing transport driving, security protocols, and administrative documentation to ensure compliance and safety.
- Exercised sound judgment and decisive leadership in high-stress, high-risk environments, effectively de-escalating volatile situations through tactical communication and physical control measures.
- Supported legal proceedings by drafting and organizing essential court documents, criminal case files, hearing notices, and financial collections records to facilitate case progress.
- Authored operational reports and strategic recommendations for senior management, providing insights on unit activities and security incidents to inform decision-making.
Stocking and Receiving
Walmart
Oak Grove, KY
04.2021 - 04.2022
- Expedited freight offloading and inventory intake, systematically sorting and stocking merchandise to enhance shelf availability and ensure efficient product flow.
- Maintained inventory accuracy through systematic binning, routine audits, and effective use of digital inventory management systems.
- Optimized sales floor presentation and loss prevention standards by maintaining precise zoning, organizing displays, and identifying potential security risks or shrinkage.
- Delivered customer and vendor service by resolving inquiries promptly, maintaining positive partner relations, and fostering a welcoming store environment.
- Operated commercial facility equipment safely, adhering strictly to company protocols, OSHA compliance, and workplace safety guidelines.
Mental Health Technician
Cumberland Hall Hospital
Hopkinsville, KY
08.2020 - 03.2021
- Engaged patients at crisis walk-in center to identify and address their immediate needs.
- Supported coworkers in de-escalating patients in crisis, ensuring safety for patients and staff.
- Monitored and escorted patients to appointments with doctors, therapists, and recreational activities.
- Performed restraint/seclusion to ensure the patient’s safety and the safety of others.
- Emphasized a recovery-based approach to enhance patient engagement and empowerment. to care that emphasizes hope, respect, self-direction, and empowerment.
Correctional Officer
Tennessee Prison for Women
Nashville, TN
08.2018 - 10.2019
- Executed high-security escort protocols, applying authorized physical restraints in accordance with individual custody levels and institutional safety policies to ensure safety during transport.
- Reinforced maximum-security unit operations by collaborating with correctional personnel to effectively manage high-risk custody populations across all security classifications.
- Managed Master/Central Control operations, multitasking high-volume tasks including remote access control, equipment accountability (keys and radios), facility-wide video surveillance, code dispatching, and shift logging to maintain operational integrity.
Correctional Officer
Lois M DeBerry Special Needs Facility
Nashville, TN
09.2017 - 06.2018
- Monitored inmate behavior and reported unusual activity to uphold safety and security protocols.
- Conducted searches of inmate areas, including cells, recreation rooms, and showers, to identify unauthorized items and enhance security.
- Assisted correctional officers in managing inmate activities to maintain order and compliance.
- Escort inmates to job sites and medical facilities in a secure manner.
- Conduct regular counts of inmates within a section.
Lead Sales Associate
Dollar General
Clarksville, TN
10.2015 - 08.2017
- Provided effective leadership and operational oversight, regularly coaching associates and delivering constructive performance feedback to maximize store output and revenue.
- Streamlined onboarding and training for new associates, monitoring performance milestones and resolving operational challenges to support high productivity.
- Performed keyholder and managerial duties, including opening and closing operations, safe reconciliation, drawer audits, and facility security management.
- Enhanced inventory accuracy and supply chain efficiency through managing stock replenishment, receiving freight shipments, processing inter-store transfers, and conducting routine audits.
Education
A.S - Criminal Justice
Nahsville State Community College
Clarksville, TN03-2022
GED - Clarkville, TN
Greenwood Adult Education
Clarkville, TN06-2013
Skills
- Communication
- Team coordination
- Adaptability
- Critical thinking
- Time Management
- Organization
- Customer Service
- Conflict resolution
Licenses Awards
- First Aid & CPR for BLS Provider, 09/24
- Florida certified State Correctional Officer, 09/23
- Florida Department of Corrections Firearms and Defensive Tactics training, 04/25
- Service academy for equivalency of training for Correctional Officers, 07/23
Timeline
Correctional Officer
Florida Department of Corrections
04.2025 - 07.2026
Medical Receptionist
Physicians Primary Care
06.2024 - 02.2025
Inmate Transportation Officer
Allied Universal Security
09.2022 - 03.2024
Extradition Agent
U.S. Corrections
04.2022 - 08.2022
Stocking and Receiving
Walmart
04.2021 - 04.2022
Mental Health Technician
Cumberland Hall Hospital
08.2020 - 03.2021
Correctional Officer
Tennessee Prison for Women
08.2018 - 10.2019
Correctional Officer
Lois M DeBerry Special Needs Facility
09.2017 - 06.2018
Lead Sales Associate
Dollar General
10.2015 - 08.2017
A.S - Criminal Justice
Nahsville State Community College
GED - Clarkville, TN
Greenwood Adult Education