Hi, I’m
Kelsey Harold
Virginia Beach,VA
Summary
Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
years of professional experience
Work History
Ideal Image
Area Sales Manager
04.2022 - 12.2023
Job overview
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team of up to 15 people, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
344 Beauty Bar
Medical Spa Manager
03.2021 - 02.2022
Job overview
- Cultivated a positive work culture among 8-10 staff members daily, leading to high employee satisfaction and reduced turnover rates.
- Analyzed customer feedback to identify areas for improvement and implement necessary changes in processes or services.
- Oversaw financial operations, including budgeting, expense tracking, and revenue generation for sustained business growth.
- Maintained compliance with industry regulations, licensing requirements, and safety standards to ensure the highest level of professionalism within the medical spa.
- Coordinated special events such as open houses or promotional giveaways to increase public exposure of the facility's offerings.
- Leveraged social media platforms for effective marketing campaigns that drove increased web traffic and conversion rates.
LightRx Face And Body
Professional Laser Technician
03.2020 - 03.2021
Job overview
- Enhanced treatment results with thorough consultations and personalized skincare recommendations.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and advancements in laser technology.
- Ensured optimal safety during procedures by closely adhering to industry standards and protocols.
- Assisted in marketing efforts such as promotional events or open houses to expand the clinic''s reach within the community.
Shahin Fazilat, M.d. Plastic Surgeon
Plastic Surgeon Assistant
08.2017 - 01.2019
Job overview
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Fostered a compassionate and empathetic approach to patient care, enhancing trust and rapport between patients and the practice.
- Expanded practice offerings through continuous professional development and staying current on industry advancements.
- Received post-operative feedback from patients indicating overwhelming satisfaction with services.
LaserAway
Director of Sales
10.2016 - 08.2018
Job overview
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Education
Shenendoah UniversityWinchester, VA
Associate of Arts
05.2013
University Overview
- Women's Soccer Team Captain
Skills
- Relationship Building
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Workforce Management
- Financial Management
- Customer Service
- Problem Resolution
- Sales Presentations
- Sales team supervision
Affiliations
- Sentara Health Beach General
O.R Clerk
I assisted the Charge RN with the day to day operations of the OR. Emergency coding, doctor to practice communication, surgery scheduling and assigning teams to the task.
Timeline
Area Sales Manager
Ideal Image
04.2022 - 12.2023
Medical Spa Manager
344 Beauty Bar
03.2021 - 02.2022
Professional Laser Technician
LightRx Face And Body
03.2020 - 03.2021
Plastic Surgeon Assistant
Shahin Fazilat, M.d. Plastic Surgeon
08.2017 - 01.2019
Director of Sales
LaserAway
10.2016 - 08.2018
Shenendoah University
Associate of Arts
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