Kelsey Harville
Hiram,GA
Overview
12
12
years of professional experience
Work History
School Nutrition Secretary
Douglas County Schools
06.2023 - Current
- Assist in School Nutrition Director and Manager scheduling and request
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
- Process Maintenance, Pest Control, and Waste Management request
Administrative Assistant
Douglas County School District
01.2023 - 06.2023
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
Credit Analyst
EPM
02.2022 - 10.2022
- Work with the Underwriting team to communicate pending conditions and what documents are needed.
- Analyze credit, income, compliance, title documents and appraisals during the Underwriting process
- Review VA, FHA, and Conventional loans and assess' risk
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Intake Care Coordinator
Thrive Skilled Pedicatric Care
03.2021 - 02.2022
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed authorizations from payer to determine approved or denied items.
- Work closely with other team members to maintain optimum levels of communication to effectively and efficiently complete projects.
DME Manager
Wyatt's Pharmacy
02.2017 - 05.2020
- Managing daily department and team needs/priorities.
- Resolve customer complaints regarding sales and service.
- Oversaw and managed hiring process and assisted human resources.
- Analyzed issues and employed improvement processes.
- Reviewing and correcting all Medical Insurance Claims
- Revising and updating department Standard Operating Procedures and Guidelines
Pharmacy Technician
Wyatt's Pharmacy
02.2012 - 04.2017
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Education
High School Diploma -
Lithia Springs
Lithia Springs, GA05.2011
Skills
- Leadership and Management Experience
- Customer Service Experience
- Problem Solving
- Critical Thinking
- Teamwork
- Time Management
- Project Management
- Detail Oriented
Professional References
David Tucker - Owner - Wyatt's Pharmacy
(770) 948-8825 - pharmacist@wyattspharmacy.com
Wanda Wood, Accounts Payable Specialist, Douglas County School System
(770) 661-2203 - wwood@dcss.org
Jordan Braden, Underwriter, Equity Prime Mortgage
(770) 557-4642 - bbraden@epm.net
Timeline
School Nutrition Secretary
Douglas County Schools
06.2023 - Current
Administrative Assistant
Douglas County School District
01.2023 - 06.2023
Credit Analyst
EPM
02.2022 - 10.2022
Intake Care Coordinator
Thrive Skilled Pedicatric Care
03.2021 - 02.2022
DME Manager
Wyatt's Pharmacy
02.2017 - 05.2020
Pharmacy Technician
Wyatt's Pharmacy
02.2012 - 04.2017
High School Diploma -
Lithia Springs
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