Kelsey Hazzard
Allen Park,MI
Summary
Resourceful customer service professional with experience in omnichannel communication, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Always ready and willing to assist with issues and not afraid to take initiative. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Checkers
Southgate, MI
02.2015 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Stocker
Burlington
Taylor, MI
04.2019 - 06.2020
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Processed and packaged stock items for customer purchases.
Assistant Manager
Wingstop
Lincoln Park, MI
02.2020 - 05.2020
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master Of Arts - Criminal Justice
Henry Ford College
Dearborn, MI06.2024
High School Diploma -
Riverview Community High School
Riverview, MI05.2016
Skills
- Microsoft Word (10 years)
- Excel (2 years)
- Powerpoint (10 years)
- Quick Learner,
- Communication
- Computer Skills
- Computer Literate
- HTML
- Google Sheets (6 years),
- Wordpress (6 years)
- Customer Service (2 years)
- Report Creation
- Order Fulfillment
- Active Listening
- Business Development Understanding
- Customer Relations
- Conflict Resolution
- Problem-Solving Ability
- Customer Service
- Customer-Focused
- Effective Problem Solver
- Conflict Resolution Techniques
- Cross-Functional Collaboration
- Cash Handling
Timeline
Assistant Manager
Wingstop
02.2020 - 05.2020
Customer Service Stocker
Burlington
04.2019 - 06.2020
Customer Service Manager
Checkers
02.2015 - 12.2019
Master Of Arts - Criminal Justice
Henry Ford College
High School Diploma -
Riverview Community High School