Kelsey Hemsley
Summary
I am a very hardworking individual whose aim is to make the best out of any situation. I am very flexible, friendly and I get the job done when asked. I work well with others and influenced them and challenge my team-mates so we can all be on the same page for success. I believe with the experience I have gained from my previous employer will help me to be a great asset to your establishment. I am always positive and love to work hard for what I want in life. My favorite quote is "Give me lemons and I will make Lemonade". I always want to give a challenge because I want to prove that I am worthy of the position. If you give me a chance I promise to not disappoint. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Account Executive/Sales Associate
Radiance Marketing
04.2024 - 05.2024
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Cashier / Shelf Attendant
Apollo Beauty Land
07.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Ready Call Center
09.2019 - 06.2022
- Working at the Ready Call Center as a Customer Service Agent my duties were to basically answer inbound calls and assists customer with Locksmith Services
- Sometimes we call out to follow up with customer to check on how the service went and document each call for the shift.
Cashier
James Brodies Co Ltd
01.2022 - 09.2019
- At James Brodies Co Ltd I worked as a Shelf Attendant, Cashier and also Front Desk\ Customer Service
- My duties were basically to Assist customers on the isle, clean shelves, answer phones, wholesale orders, purchase orders, check shelves for expired items and keep shelves stocked
- This was mainly for shelf attendant duties
- Working in data entry my duties were to do store orders and also sales.
Education
High School Diploma in Business/ Accounting -
Anglican Cathedral College
06.2014
Skills
- Microsoft Word
- Excel
Personal Information
Title: Cashier/ Customer Service
Timeline
Account Executive/Sales Associate
Radiance Marketing
04.2024 - 05.2024
Cashier / Shelf Attendant
Apollo Beauty Land
07.2023 - 04.2024
Cashier
James Brodies Co Ltd
01.2022 - 09.2019
Customer Service Representative
Ready Call Center
09.2019 - 06.2022
High School Diploma in Business/ Accounting -
Anglican Cathedral College
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