Kelsey Herring
Phenix City,AL
Summary
I am an organized, task-driven professional woman with substantial experience in customer service, office management, and planning duties. I am a people person and love being able to be the person at a job who puts a smile on others' faces. I always make sure customers and residents—or whoever I may be performing a service for—are completely satisfied with their services. I treat everyone equally and have the skills to interact with diverse individuals and groups at all organizational levels.
Overview
8
8
years of professional experience
Work History
Sales Representative
Russell Cellular Verizon Wireless
Phenix City, AL
10.2022 - Current
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
Assistant General Manager
Momma Goldbergs Deli
Seale, AL
09.2016 - 10.2023
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Activities Director
Magnolia Manor Nursing Home
Columbus, GA
12.2020 - 03.2023
- Coordinated musical guests, movies and other types of resident entertainment.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Maintained adequate supplies to meet activities needs.
Phone Surveyor
Insight Global
Phenix City, AL
06.2020 - 12.2020
- Conducted telephone interviews each day to meet company-assigned quotas.
- Utilized to record phone calls.
- Consistently met daily quotas for completed phone surveys within specified timeframes.
Customer Service Representative
Afni
Opelika, AL
06.2018 - 06.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Russell County High School
Seale, AL05-2018
Some College (No Degree) -
Chattahoochee Valley Community College
Phenix City, ALSkills
- Employee Scheduling
- Operations Management
- Team leadership strength
- Personal sales
- Customer service-driven
- Detail Oriented
Timeline
Sales Representative
Russell Cellular Verizon Wireless
10.2022 - Current
Activities Director
Magnolia Manor Nursing Home
12.2020 - 03.2023
Phone Surveyor
Insight Global
06.2020 - 12.2020
Customer Service Representative
Afni
06.2018 - 06.2020
Assistant General Manager
Momma Goldbergs Deli
09.2016 - 10.2023
Russell County High School
Some College (No Degree) -
Chattahoochee Valley Community College