Kelsey Wright
West Haven
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Ophthalmologist Technician
Utah Eye Centers
07.2020 - 02.2023
- Assisted in patient preparation for ophthalmic examinations and in office procedures.
- Operated diagnostic equipment, including tonometers and autorefractors. Along with preformed OCT's, RNFL's, Visual Fields, etc.
- Assisted ophthalmologists during examinations by documenting patient information quickly and accurately.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Coordinated scheduling of appointments and follow-up visits with multiple doctors schedules.
B2B Account Manager
Wayfair
06.2018 - 04.2019
- Managed client relationships to ensure satisfaction and retention of my account.
- Developed solutions to meet client needs, enhancing service delivery and engagement.
- Collaborated with multiple teams to streamline processes and improve operational efficiency and quickness for client.
Membership Agent /Emergency Road Service Dispatcher
AAA Auto Club Group
05.2016 - 06.2018
- Provided customer service by addressing member problems and resolving issues promptly.
- Desculating members in high stress situation while on the road, or with complaints and issues with memberships\policies.
- Educated members on AAA products and services, enhancing overall member satisfaction and retention.
- Processed membership applications and renewals efficiently to maintain accurate records and improve workflow.
- Trained new employees on multiple systems, authorizing payments, and policies.
Education
High School Diploma -
Roy High School
Roy, UTSkills
- Medical field terminology
- Team collaboration
- Billing procedures \ Chart Documentation
- Patient education
- Telephone triage
- Problem-solving
- Time management
Timeline
Ophthalmologist Technician
Utah Eye Centers
07.2020 - 02.2023
B2B Account Manager
Wayfair
06.2018 - 04.2019
Membership Agent /Emergency Road Service Dispatcher
AAA Auto Club Group
05.2016 - 06.2018
High School Diploma -
Roy High School
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