Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Kelsey Hogg

Boise,ID

Summary

Experienced Real Estate Agent with a strong background in customer service and management, bringing 6 years of industry expertise. Recognized for the ability to work effectively in a team environment and consistently achieve positive outcomes. Adaptable and responsive to evolving demands, possesses exceptional negotiation skills, contract management proficiency, and a commitment to delivering excellent customer service. Unwavering dedication to integrity and professionalism ensures clients receive the highest level of satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Silver Creek Realty Group
12.2024 - Current
  • Maintains connections with clients to encourage repeat business and referrals.
  • Communicates with clients to understand property needs and preferences.
  • Advise clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

Barista/ Front of House

Caffeina (formally Known as Big City Coffee)
04.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista/ Manager

The Human Bean
12.2021 - 03.2023


  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Lucky Perk Coffee

Lucky Perk Coffee
09.2021 - 11.2021
  • Collaborated with other team members to ensure timely completion of tasks, resulting in a smooth workflow during peak hours.
  • Boosted sales during slow periods by engaging with customers, offering product samples, and showcasing the unique appeal of specialty beverages.
  • Delivered accurate product knowledge to customers, guiding them towards suitable beverages based on their preferences or dietary requirements.
  • Assisted baristas with coffee preparation, streamlining the drink-making process for quicker service.
  • Provided excellent customer service with a genuine smile, creating a welcoming atmosphere that encouraged repeat business.
  • Increased store efficiency by maintaining cleanliness and organization of workspaces, ensuring all equipment was in working order.

Customer Service

Weiser Classic Candy
09.2019 - 08.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Adhered to strict hygiene practices when handling food and drink, ensuring a safe dining environment for all guests.
  • Maintained a professional demeanor while promptly addressing guest concerns, resulting in positive feedback from patrons.
  • Conducted daily inventory checks of linens, silverware, glassware, and other supplies necessary for smooth front-of-house operations.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
  • Exhibited exceptional multitasking abilities during peak hours, maintaining high levels of organization despite increased demands on time.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Wait Staff Member

Idaho Pizza
05.2019 - 08.2019
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Accurately managed cash transactions while handling high-volume shifts, making sure balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.

Education

Certificate - Real Estate

Idaho Real Estate
12.2023

High School Diploma -

Weiser High School
05.2019

Skills

  • Friendly and outgoing
  • Team Player
  • Customer Service
  • Time Management
  • Cleanliness
  • Active Listening
  • Market research
  • Effective communication
  • Strong organizational skills
  • Highly professional
  • Lead follow up
  • Sales techniques
  • Ethics
  • Management
  • Excellent teamwork

Affiliations

  • Boise Regional REALTORS

Certification

  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Real Estate Salesperson License - Idaho Real Estate Commission.
  • Code of Ethics- National Association of Realtors


Timeline

Real Estate Agent

Silver Creek Realty Group
12.2024 - Current

Barista/ Front of House

Caffeina (formally Known as Big City Coffee)
04.2023 - 11.2024

Barista/ Manager

The Human Bean
12.2021 - 03.2023

Lucky Perk Coffee

Lucky Perk Coffee
09.2021 - 11.2021

Customer Service

Weiser Classic Candy
09.2019 - 08.2020

Wait Staff Member

Idaho Pizza
05.2019 - 08.2019

High School Diploma -

Weiser High School

Certificate - Real Estate

Idaho Real Estate

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Kelsey Hogg