Kelsey Hogg
Boise,ID
Summary
Experienced Real Estate Agent with a strong background in customer service and management, bringing 6 years of industry expertise. Recognized for the ability to work effectively in a team environment and consistently achieve positive outcomes. Adaptable and responsive to evolving demands, possesses exceptional negotiation skills, contract management proficiency, and a commitment to delivering excellent customer service. Unwavering dedication to integrity and professionalism ensures clients receive the highest level of satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Silver Creek Realty Group
Meridian, ID
12.2024 - Current
- Maintains connections with clients to encourage repeat business and referrals.
- Communicates with clients to understand property needs and preferences.
- Advise clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Barista/ Front of House
Caffeina (formally Known as Big City Coffee)
1416 W Grove St, Boise, ID
04.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista/ Manager
The Human Bean
12473 W Chinden Blvd, Boise, ID
12.2021 - 03.2023
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Lucky Perk Coffee
Lucky Perk Coffee
3327 N Eagle Rd, Meridian, ID
09.2021 - 11.2021
- Collaborated with other team members to ensure timely completion of tasks, resulting in a smooth workflow during peak hours.
- Boosted sales during slow periods by engaging with customers, offering product samples, and showcasing the unique appeal of specialty beverages.
- Delivered accurate product knowledge to customers, guiding them towards suitable beverages based on their preferences or dietary requirements.
- Assisted baristas with coffee preparation, streamlining the drink-making process for quicker service.
- Provided excellent customer service with a genuine smile, creating a welcoming atmosphere that encouraged repeat business.
- Increased store efficiency by maintaining cleanliness and organization of workspaces, ensuring all equipment was in working order.
Customer Service
Weiser Classic Candy
449 State Street St. Weiser, Idaho 83672
09.2019 - 08.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to strict hygiene practices when handling food and drink, ensuring a safe dining environment for all guests.
- Maintained a professional demeanor while promptly addressing guest concerns, resulting in positive feedback from patrons.
- Conducted daily inventory checks of linens, silverware, glassware, and other supplies necessary for smooth front-of-house operations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Exhibited exceptional multitasking abilities during peak hours, maintaining high levels of organization despite increased demands on time.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Wait Staff Member
Idaho Pizza
17 W Commercial St. Weiser, Idaho 83672
05.2019 - 08.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Accurately managed cash transactions while handling high-volume shifts, making sure balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
Certificate - Real Estate
Idaho Real Estate
12.2023
High School Diploma -
Weiser High School
05.2019
Skills
- Friendly and outgoing
- Team Player
- Customer Service
- Time Management
- Cleanliness
- Active Listening
- Market research
- Effective communication
- Strong organizational skills
- Highly professional
- Lead follow up
- Sales techniques
- Ethics
- Management
- Excellent teamwork
Affiliations
- Boise Regional REALTORS
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Idaho Real Estate Commission.
- Code of Ethics- National Association of Realtors
Timeline
Real Estate Agent
Silver Creek Realty Group
12.2024 - Current
Barista/ Front of House
Caffeina (formally Known as Big City Coffee)
04.2023 - 11.2024
Barista/ Manager
The Human Bean
12.2021 - 03.2023
Lucky Perk Coffee
Lucky Perk Coffee
09.2021 - 11.2021
Customer Service
Weiser Classic Candy
09.2019 - 08.2020
Wait Staff Member
Idaho Pizza
05.2019 - 08.2019
High School Diploma -
Weiser High School
Certificate - Real Estate
Idaho Real Estate
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