Kelsey Holder
Scottsdale,Arizona
Summary
Collaborative and creative leader bringing 20 years of hands-on experience in the luxury retail arena. A dependable and punctual individual with outstanding people management and delegation abilities.
Overview
18
18
years of professional experience
Work History
North America Retail Operations Manager
lululemon athletica
07.2019 - 06.2023
- Specialized in COVID Response for North America stores, resulting in increased business efficiency through streamlining processes
- Spearheaded business expansion across North America, including overseeing team projects and creating net new systems
- Increased overall happiness of North America retail employees by 5% with improved communication and strategies diversified across multiple channels
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
General Store Manager
Lululemon Athletica
02.2015 - 07.2019
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Established a positive work environment by fostering open communication and promoting teamwork among employees
Global Social Media Manager
lululemon athletica
01.2014 - 02.2015
- Developed voice, aesthetic, and theme to social media marketing, keeping messaging consistent with company's brand
- Engaged daily with community using posts, stories, and tweets
- Tracked customer engagement and feedback to optimize social media strategies
Store Opening Support Lead/ Assistant Senior Store Manager
lululemon athletica
11.2011 - 01.2014
- Supported new store openings across the West Coast, resulting in optimal performance and increased store volume through expansion
- Directed 100+-member store staff team, handling business finances, customer contact, and recordkeeping
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
General Manager
Abercrombie & Fitch
08.2005 - 11.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Wildly in Love Photography
Scottsdale, AZAssociate of Science -
Scottsdale Community College
05.2008
Skills
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Continuous improvements
- Strong research skills
Timeline
North America Retail Operations Manager
lululemon athletica
07.2019 - 06.2023
General Store Manager
Lululemon Athletica
02.2015 - 07.2019
Global Social Media Manager
lululemon athletica
01.2014 - 02.2015
Store Opening Support Lead/ Assistant Senior Store Manager
lululemon athletica
11.2011 - 01.2014
General Manager
Abercrombie & Fitch
08.2005 - 11.2011
Wildly in Love Photography
Associate of Science -
Scottsdale Community College