Kelsey Reely
Bonney Lake,WA
Overview
21
21
years of professional experience
Work History
Medical Office Administrative Assistant
Motus Sport & Spine
Bonney Lake, WA
05.2023 - Current
- Optimized calendar management for physicians by scheduling 250+ weekly appointments strategically while considering priorities and minimizing conflicts.
- Managed high-volume insurance verifications within pressured timeframes for a 2500 patient portfolio.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated referral processes for specialist consultations, diagnostic tests or medical record transfer to insurance companies, law offices and other healthcare providers as requested by physicians.
- Achieved a 99% accuracy rate in processing patient payments, ensuring fiscal responsibility and patient trust.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Managed high-volume insurance verifications within pressured timeframes for a 2500 patient portfolio.
House Manager
Self Employed
Bonney Lake, WA
09.2012 - 05.2023
- Honed multitasking skills by overseeing health, academic and extra curricular activities for two children during a ten year period.
- Anticipated needs of family members by staying current with their preferences, schedules, and priorities.
- Oversaw and annual $200,000 budget to manage expenditures and control costs.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for all family members.
Customer Service Specialist/Funding Officer
Wells Fargo Auto Finance
Lake Oswego, OR
01.2008 - 11.2012
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding the company's 5000 funded applications quota.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
Collections Manager
Wells Fargo Dealer Services
Lake Oswego, OR
01.2008 - 11.2011
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
Acquisitions Manager
Screenplay, Inc.
Seattle, WA
01.2004 - 10.2007
- Developed productive relationships with key account holders.
- Stayed up to date with upcoming movie and music video releases to ensure producers had applicable content for programming.
- Scheduled and facilitated interviews with musicians for in-store media content.
Education
Associate of Arts - General Studies
Western Washington University
Bellingham, WAExercise Science
Eastern Oregon University
La Grande, ORHigh School Diploma -
Bainbridge High School
Bainbridge Island, WA06.2002
Skills
- Efficient and Detail-Oriented
- Communication and Interpersonal Connection
- Attention to detail
- Ability to be resourceful and proactive when issues arise
- Coachable with a growth oriented mindset
- Calm and Professional Under Pressure
- Invoice Preparation and Processing
- POS Systems and Ordering Platforms
- Excellent verbal and Written Communication
- Appointment Setting Efficiency
- Insurance Billing
Timeline
Medical Office Administrative Assistant
Motus Sport & Spine
05.2023 - Current
House Manager
Self Employed
09.2012 - 05.2023
Customer Service Specialist/Funding Officer
Wells Fargo Auto Finance
01.2008 - 11.2012
Collections Manager
Wells Fargo Dealer Services
01.2008 - 11.2011
Acquisitions Manager
Screenplay, Inc.
01.2004 - 10.2007
Associate of Arts - General Studies
Western Washington University
Exercise Science
Eastern Oregon University
High School Diploma -
Bainbridge High School