Karyn J. Ball
Upstate Orthopedics
Clay,NY
35
Years of experience
Detail-oriented candidate with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with little to no supervision.
Work History
Medical Office Administrative Assistant
3 Years 2 Months- Maintain and update patient records for accurate, current medical histories before triage to ensure smooth appointments and payment processing.
- Schedule patient office and surgical appointments in respective doctors' calendars based on optimal patient loads and clinical availability.
- Answer multi-line phone system, providing office information, routing calls, delivering messages to clinical staff and resolving patient inquiries within target timeframes.
- Manage phone and email correspondence while building and maintaining good patient and staff relationships through timely responses.
- Organize and maintain electronic filing system, entering data and completing other clerical tasks to ensure reliable up-to-date records and quick data finding for staff.
- Coordinated management of paper and electronic filing systems, routing documents and handling incoming and outgoing communications.
- Executed new patient record filing system to improve document organization and management.
- Prepare and process patient referrals and transfer requests.
- Process release of information requests to other providers and patients within HIPAA guidelines.
- Identified and implemented improvements for daily operations and communications, enhancing recordkeeping and data entry accuracy while ensuring timely distribution of pertinent information to clinical staff.
- Scheduled and maintained an efficient physician surgical calendar by coordinating with patients and staff.
- Built and maintained templates for various provider schedules.
Medical Office Administrative Assistant
6 Years 2 Months- Coordinated and scheduled patient surgery appointments based on patient loads and clinician availability to enhance scheduling efficiency.
- Developed and maintained physician schedule templates to ensure consistent and effective appointment management.
- Facilitated referrals through insurance and medical specialists, documenting details in patient charts to streamline patient care.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented and organized patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contacted and provided appropriate patient information to insurances to obtain testing and surgery authorizations.
- Established a multi-provider emergency call schedule.
- Recorded and transcribed verbal communications from providers to ensure accurate documentation of clinical notes.
- Processed release of information requests.
- Created new patient forms to streamline check in process.
Transcriptionist
5 Months- Followed specific guidelines and style rules to meet physician requirements and maintain consistency.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Examined finalized reports for accuracy and compliance for proper formatting, grammar, and sentence structure.
- Delivered transcribed documents to appropriate personnel on time, ensuring patient records remained current.
- Used headsets and transcribing software to take dictation of medical documents.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Maintained current knowledge of industry terminology to ensure accurate transcription services.
- Recorded confidential documents with meticulous attention to detail, upholding complete confidentiality.
Medical Office Secretary
2 Years 2 Months- Coordinated patient scheduling, check-in, check-out, and billing payments to ensure smooth office operations.
- Managed multi-line phone system and greeted patients warmly to enhance patient experience.
- Welcomed patients warmly and addressed their inquiries regarding services.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to specialists, facilitating timely access to necessary care.
- Transcribed sensitive documents with complete confidentiality.
- Processed release of information requests while maintaining patient confidentiality.
Education
- Business Administration
Skills
Patient scheduling management
Physician scheduling
Scheduling Tests and Procedures
Appointment calendar management
Efficient appointment setting
Insurance verification proficiency
Insurance Authorizations
Collecting Co-Pays
No Fault and Worker’s Compensation
ICD-10 and CPT codes
HIPAA training
HIPAA regulations
Patient confidentiality
Patient Record Confidentiality
Patient information access
Patient Information Collection
Administrative support experience
Medical transcription experience
EPIC
Healthconnections
NY I-Stop
EMR Document Scanning
Scheduling template design
Reminder calls
Clinical documentation
File Maintenance
Office process improvement
Multi-Line Phone Systems
Prescription Refills
Correspondence management
Time management
Strong communication skills
Release of information
Computer proficiency
Patient support services
Patient Information Collection
Computer proficiency
Timeline
Medical Office Administrative Assistant
Upstate Orthopedics
05.2023 - CurrentRead More
Medical Office Administrative Assistant
Upstate Neurosurgery
03.2000 - 05.2006Read More
Transcriptionist
Dr. Paul Cohen
10.1999 - 03.2000Read More
Medical Office Secretary
Dr. Michael Shende
01.1998 - 03.2000Read More
Corning Community College
from Business Administration
Read More