Stephanie Davis
Fuquay-Varina,NC
Summary
Dedicated professional with strong organizational and problem-solving skills in healthcare administrative roles. Experienced in managing patient records and training staff, aiming to improve operational workflows and patient experiences.
Medical professional prepared to excel in administrative roles within healthcare settings. Skilled at managing patient interactions and maintaining medical records accurately. Known for fostering collaborative environment and adapting to dynamic needs, with focus on organizational efficiency and patient care.
Overview
8
8
years of professional experience
Work History
Medical Office Administrative Assistant
UNC Rex Healthcare
Raleigh, NC
12.2024 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce appointment wait times.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Assisted in insurance verification processes, enhancing billing efficiency and reducing claim denials.
- Trained new administrative staff on office protocols and software systems for seamless operations.
- Streamlined patient check-in procedures, improving overall patient experience and satisfaction scores.
- Implemented electronic communication tools to facilitate timely updates among healthcare providers and patients.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Supported office staff and operational requirements with administrative tasks.
Material Support Rep.
WakeMed Health
Garner, NC
07.2023 - 12.2024
- Delivered training sessions on system updates and best practices to enhance staff proficiency and efficiency.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.
ER Tech/Clinical Secretary
WakeMed Emergency Room
Garner, NC
06.2019 - 12.2024
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Operated medical equipment, including EKG machines and defibrillators, efficiently.
- Documented patient information accurately in electronic health records systems.
- Mentored junior technicians on best practices and emergency protocols.
- Streamlined workflow processes to enhance response times in high-pressure situations.
- Implemented quality improvement initiatives to elevate patient care standards.
- Trained staff on new technologies and procedures to improve operational efficiency.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Attended regular training sessions to stay current on best practices within emergency medicine field.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Clinical Secretary/Nursing Assistant
WakeMed Cary Hospital
Cary, NC
04.2018 - 07.2020
- Facilitated communication between medical staff and patients, enhancing overall service delivery.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Assisted in processing patient admissions and discharges, streamlining operational procedures.
- Organized medical files and documentation, improving retrieval efficiency for healthcare providers.
- Implemented office protocols that improved administrative accuracy and reduced patient wait times.
- Trained new staff on office systems and procedures, fostering a collaborative work environment.
- Contributed to quality assurance initiatives by identifying areas for process improvement in administrative operations.
- Reduced errors in data entry by implementing a system for double-checking critical information before submission.
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SCNo Degree -
Wake Technical Community College
Raleigh, NCSkills
- Patient scheduling management
- Strong communication skills
- Insurance verification proficiency
- Organizational growth
- Critical thinking
- Professional telephone etiquette
- HIPAA compliance
- Appointment setting efficiency
- Patient confidentiality maintenance
- Medical terminology expertise
- Time management mastery
- Administrative support experience
- Interpersonal relationship building
- Healthcare billing
- Medical documentation handling
- Medical office software usage
- Electronic health records management
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Patient care
- Computer skills
- Phone and email etiquette
Timeline
Medical Office Administrative Assistant
UNC Rex Healthcare
12.2024 - Current
Material Support Rep.
WakeMed Health
07.2023 - 12.2024
ER Tech/Clinical Secretary
WakeMed Emergency Room
06.2019 - 12.2024
Clinical Secretary/Nursing Assistant
WakeMed Cary Hospital
04.2018 - 07.2020
High School Diploma -
Berkeley High School
No Degree -
Wake Technical Community College