Kelsey Hubbard
Battle Creek,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Walter’s Dimmick Petroleum
Battle Creek, MI
08.2025 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and develop strategies for improved performance.
- Developed staff schedules to maximize coverage during peak hours while managing labor costs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Rotated merchandise and displays to feature new products and promotions.
Stay at Home Mom
n/a
01.2017 - 08.2025
- I have been a stay at home mom to my children since 2017. During this time, I have volunteered extensively with the unhoused community in Kalamazoo, took a temporary job for the CERA program, and went back to school to get my associate's degree.
- Led initiatives for healthy meal planning, encouraging nutritious eating habits within the family unit.
- Developed and implemented effective budgeting strategies to optimize household expenses.
- Managed daily household operations, ensuring efficient scheduling and organization of family activities.
Volunteer Outreach Worker
Kalamazoo Coalition for the Homeless
Kalamazoo, Mi
12.2020 - 10.2024
- Help guide volunteers in the right direction to become involved in our mission.
- Organized and successfully run a meal train that has provided over 450 meal times with over 18,000 individual meals to date.
- Create and run successful donation drives.
- Help manage both Facebook and Instagram accounts.
- Recruit new volunteers by community engagement across different social media platforms.
- Coordinated outreach programs to connect homeless individuals with essential services.
Reviewer, Team Lead, Program Director
Open Doors Kalamazoo
Kalamazoo, Mi
05.2021 - 06.2022
- Manages a team of 15-20 employees.
- Assists in the hiring process of all program employees.
- Follows all federal and state guidelines for this grant and trains employees on these guidelines.
- Compiles weekly and monthly financial spending reports.
- Creates digital and print flyers to get information out to the community and the residents within our organization.
- Collects and reviews confidential information, and builds a file with all necessary documents.
- Builds weekly and monthly reports for county and state reporting.
- Works alongside other community organizations to ensure that this program runs smoothly.
- Works with landlords, the court, and our team to make sure that we are doing everything we can to keep individuals in their homes.
- Utilized digital tools to track progress of ongoing reviews efficiently.
- Assisted in training new reviewers on best practices and expectations.
- Participated in team meetings to discuss review strategies and share insights.
- Collaborated with team to develop and refine review processes, enhancing efficiency and consistency.
- Led cross-functional meetings to align team objectives with organizational goals for program enhancement.
- Developed training materials aimed at improving reviewer skills and knowledge of evaluation criteria used in assessments.
- Led onboarding programs, ensuring seamless integration of new hires into company culture.
Human Resources Assistant
Securitas Security Services USA
Kalamazoo
05.2015 - 01.2017
- Coordinated recruitment processes, ensuring effective candidate screening and communication.
- Assisted in onboarding procedures, facilitating new hire orientation and documentation completion.
- Maintained employee records, ensuring compliance with company policies and legal regulations.
- Supported payroll processing by verifying timesheets and assisting with discrepancies.
- Developed training materials for staff development programs, enhancing team skills and knowledge.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Collaborated with hiring managers to define job requirements and optimize candidate profiles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Education
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI08-2024
Skills
- Project management
- Community outreach
- Volunteer coordination
- Report writing
- Effective communication
- Team leadership
- Social media marketing
- Flexible and adaptable
- Customer service and engagement
- Inventory control
- Time management
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
Timeline
Assistant Store Manager
Walter’s Dimmick Petroleum
08.2025 - Current
Reviewer, Team Lead, Program Director
Open Doors Kalamazoo
05.2021 - 06.2022
Volunteer Outreach Worker
Kalamazoo Coalition for the Homeless
12.2020 - 10.2024
Stay at Home Mom
n/a
01.2017 - 08.2025
Human Resources Assistant
Securitas Security Services USA
05.2015 - 01.2017
Associate of Arts -
Kalamazoo Valley Community College
Education and Training
other
Volunteer Experience
- Kalamazoo Coalition for the Homeless, Kalamazoo, Michigan
- Hotel Intervention Project, Kalamazoo, Michigan
- Capital Area Humane Society, Lansing, Michigan
- Womens and Childrens Shelter, Lansing, Michigan
- Ronald Mcdonald House, Lansing, Michigan
- Big Brother Big Sister High School Program, Bath, Michigan
- Soccer Coach, Bath, Michigan
- Bath Days Soccer Tournament, Bath, Michigan
- Volunteer of the year 2009, Bath, Michigan
- Miscellaneous Community Events, Bath, Michigan