Kelsey Humphrey
Twin Falls,ID
Summary
Detail-oriented professional with extensive experience in developing audit programs and investigating discrepancies. Proficient in fostering collaboration across departments to mitigate fraud risks and drive process improvements.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Operations Manager
Pioneer Federal Credit Union
Mountain Home, ID
06.2014 - Current
- Reviewed internal controls to ensure adherence to company policies and regulatory standards.
- Collaborated with departments to assess operational efficiency and identify actionable improvements.
- Prepared audit reports detailing findings and suggested corrective actions for management review.
- Assisted in developing audit plans based on organizational risk assessments to strengthen compliance oversight.
- Coordinated with external auditors during annual audits to facilitate information sharing.
- Investigated discrepancies that were uncovered during audits.
- Developed audit programs and internal control systems to identify areas of risk.
- Ensured that all reports were filed accurately and timely according to applicable laws.
- Identified potential fraud risks and developed strategies to mitigate them.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Conducted thorough investigations on suspicious transactions across multiple financial channels.
- Analyzed customer accounts for signs of fraudulent activity and compliance issues.
- Collaborated with cross-functional teams to enhance investigation processes and protocols.
- Monitored regulatory changes to ensure compliance with industry standards and practices.
- Provided training sessions for staff on best practices in fraud detection and prevention.
- Engaged with law enforcement agencies to share critical information during investigations.
- Participated in internal audits to assess AML and BSA program effectiveness.
- Prepared reports documenting the results of completed investigations for senior management review.
- Reviewed customer profiles to ensure compliance with Bank Secrecy Act regulations.
- Maintained a comprehensive database of all BSA and AML related inquiries, incidents, and investigations.
- Coordinated with external law enforcement agencies during criminal investigations.
- Implemented process improvements to streamline workflows within the organization.
- Collaborated with team leaders to develop training programs for new employees.
- Ensured compliance with regulations and policies governing financial services operations.
Education
Associate of Science - Business Administration
College of Southern Idaho
Twin Falls, IDSkills
- Compliance
- Internal controls
- Fraud detection
- Risk assessment
- Process improvement
- Problem-solving
- Multitasking
- Communication
Certification
Certified Bank Secrecy Act Professional (CBSAP)
Timeline
Operations Manager
Pioneer Federal Credit Union
06.2014 - Current
Associate of Science - Business Administration
College of Southern Idaho