Kelsey Jensen
Hope,AK
Summary
Dynamic professional seeking a remote or hybrid position to utilize expertise and dedication to excellence while driving team and organizational success. Exceptional organizational skills to ensure efficient workflows and timely task completion in a remote setting. A versatile work background that provides a comprehensive understanding of various operational facets, emphasizing the importance of organization and outstanding customer service. Committed to fostering collaboration and delivering results that align with organizational goals, consistently striving for continuous improvement and innovation.
Overview
15
15
years of professional experience
Work History
Assistant
Snapon
01.2023 - Current
- Work part time assisting a Snapon franchise owner with the organization, marketing, promotions and inventory on the truck.
Administrative Manager
Anchorage Economic Development Corporation
01.2024 - 05.2024
- Provided administrative support to the President and CEO of AEDC
- Took minutes for all of the Board of Directors, Executive Committee, and Ad-Hoc Board meetings. Ensured accurate documentation of decisions made, actions taken, and discussions held during all meetings.
- Managed accounts receivable and deposit logs by recording incoming payments from customers and ensuring that they were accurately deposited into the organization's bank accounts.
- Managed accounts payable logs by verifying accuracy and validity of invoices.
E-Commerce Customer Service Agent
SKHOOP
09.2020 - 12.2022
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Organized store merchandise racks and displays to promote organization and efficiency.
- Monitored inventory levels.
- Orchestrated routing by producing accurate shipping documentation and package labels.
System Support Manager
Northern Solutions LLC
04.2015 - 09.2020
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and efficiencies.
- Conducted safety and quality audits and helped to improve processes and procedures.
Insurance Account Manager
USI Insurance Services LLC
01.2012 - 04.2015
- Managed two books of business for the small business account executives in the office.
- Assisted in processing new insurance policies, endorsements, and renewals. Managed entering data by verifying accuracy, and ensuring all necessary documentation was complete.
- Communicated with clients regarding policy inquiries, endorsements, and billing questions.
- Provided excellent customer service by addressing client concerns and resolving issues promptly and effectively.
- Completed daily certificate requests
- Completed policy check in and reviewed for accuracy and completeness, identifying any discrepancies or missing information that needed to be addressed.
Receptionist
Wells Fargo Insurance
12.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Processed all incoming mail and client documentation.
- Worked to obtain my insurance license, so I could better assist the agents in my office.
Education
University of Alaska Anchorage
Anchorage, AKDenver Community College
Denver, ColoradoA.J Dimond High School
Anchorage, AK2008
Skills
- Fast learner
- Time management
- Attention to detail
- Team collaboration
Timeline
Administrative Manager
Anchorage Economic Development Corporation
01.2024 - 05.2024
Assistant
Snapon
01.2023 - Current
E-Commerce Customer Service Agent
SKHOOP
09.2020 - 12.2022
System Support Manager
Northern Solutions LLC
04.2015 - 09.2020
Insurance Account Manager
USI Insurance Services LLC
01.2012 - 04.2015
Receptionist
Wells Fargo Insurance
12.2010 - 01.2012
University of Alaska Anchorage
Denver Community College
A.J Dimond High School
Similar Profiles
Parmeet Singh GrewalParmeet Singh Grewal
Forklift Operator at snaponForklift Operator at snapon
LORENZO LOSILORENZO LOSI
Area sales manager at Snapon equipmentArea sales manager at Snapon equipment
Martin PenningtonMartin Pennington
Shop Essentials Sales Rep at SnapOn ToolsShop Essentials Sales Rep at SnapOn Tools
Stephanie TuzroylukStephanie Tuzroyluk
Office Clerk at NSB Public WorksOffice Clerk at NSB Public Works
Daisy LaneDaisy Lane
Class Advisor at North Slope Borough School DistrictClass Advisor at North Slope Borough School District