Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsey Junkin

Bicknell

Summary

Compassionate and detail-loving health care professional with over 10 years of experience in dental clinical care and more than 3 years focused on insurance, billing, appeals, accounts receivable, and financial coordination. I bring both hands-on clinical experience and back-end insurance/claims expertise, with a passion for helping patients and teams succeed. With a Bachelor’s in Health Services Administration, I’m seeking a remote position where I can contribute to efficient and empathetic health care operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Accounts Receivable and Insurance Coordinator

Odon Family Dentistry
Odon
09.2022 - Current
  • Managed insurance billing, claims submission, and appeals for a high-volume dental practice.
  • Reduced 90+ day A/R by 30% in 6 months through strategic claim resolution.
  • Advised patients on insurance benefits and payment plans.
  • Provided daily support for the office manager and the rest of the team, adapting quickly to new tasks and tools as needed.
  • Delivered excellent customer service, collaborating effectively with clients and internal teams to streamline financial operations.
  • Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.

Expanded Functions Dental Assistant

Odon Family Dentistry
Odon
09.2020 - 09.2022
  • - Assisted with various dental procedures and maintained detailed clinical records, showing precision and organizational ability.
  • - Learned and used multiple software platforms (Eaglesoft, Fuse, Weave, Vyne Trellis, Dental Xchange) showcasing a capacity for rapid skill acquisition.

Expanded Functions Dental Assistant

Stephen K. Williams DDS & Associates
Bicknell
04.2016 - 09.2022
  • - Trained and mentored new team members to enhance overall team performance
  • - Coordinated with suppliers and managed inventory to support clinical operations
  • - Applied attention to detail to maintain accurate records and assist in financial documentation tasks.
  • - Assisted the dentist with various dental procedures
  • - Learned and used several software platforms: Dentrix, Dentrix Ascend, Microsoft Office

Certified Resident Care Assistant

Bridge Pointe Health Campus
Vincennes
08.2011 - 03.2016
  • - Provided support to the clinical team as needed to support the daily functions of residents
  • - Assisted residents with activities of daily living, including dressing, bathing, grooming, and mobility support
  • - Provided compassionate care and companionship to residents, ensuring their comfort and emotional well-being
  • - Monitored and documented changes in residents’ health conditions, reporting concerns to nurses and medical staff
  • - Assisted with meal preparation and feeding, ensuring dietary needs and restrictions were met.

Education

Bachelor of Science - Health Services

University of Southern Indiana
Evansville, IN
05.2018

Dental Assistant Certification - Radiology

Vincennes University
Vincennes, IN
12.2015

Skills

  • Insurance claims processing
  • Accounts receivable management
  • Medical/Dental billing & coding
  • Accounts receivable and collections
  • Financial counseling and payment posting
  • Revenue cycle management
  • HIPAA and insurance compliance
  • Denials management & appeals
  • Microsoft Excel, Word, Outlook

Certification

  • Certified Nurse Aide 2011-02-10 CNA1101025
  • Dental Radiographer 2026-08-29 XT024844

Timeline

Accounts Receivable and Insurance Coordinator

Odon Family Dentistry
09.2022 - Current

Expanded Functions Dental Assistant

Odon Family Dentistry
09.2020 - 09.2022

Expanded Functions Dental Assistant

Stephen K. Williams DDS & Associates
04.2016 - 09.2022

Certified Resident Care Assistant

Bridge Pointe Health Campus
08.2011 - 03.2016

Bachelor of Science - Health Services

University of Southern Indiana

Dental Assistant Certification - Radiology

Vincennes University

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Kelsey Junkin