Kelsey Jusino
Tacoma,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Staff Member
Party on the Rocks
Burien, WA
09.2023 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up and tear down event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Delivered exceptional table-side wine service.
- Specialized in serving beer and wine to customers.
- Waited on tables while efficiently bussing dinnerware.
Front Desk Coordinator
FoxFire Salon & Spa
Tacoma, WA
04.2021 - Current
- Greeted and assisted clients in the establishment.
- Managed calls from clients and coordinated appointment schedules.
- Resolved customer complaints efficiently, directing customers to appropriate personnel.
- Oversaw daily operations ensuring smooth business function.
- Mentored new team members.
- Assisted in handling inventory processes and aided in the management of payroll time clocks.
- Providing comprehensive assistance to guests both over the phone and face-to-face.
- Handled customer purchases with accuracy and efficiency.
- Suggested appropriate products based on customer needs.
- Executed daily opening and closing tasks for shifts.
Front Desk Receptionist
Willow Salon and Spa
Tacoma, WA
07.2020 - 01.2021
- Handled calls and facilitated booking of services for new and existing clients.
- Maintained salon cleanliness and professional appearance.
- Knowledge of inventory and retail
- Entrusted with store security responsibilities.
- Managed sales transactions quickly.
- Coordinating client appointment rescheduling.
Education
High school diploma - undefined
WILSON HIGH SCHOOL
Tacoma, WA06.2020
Skills
- Proficient in Office365 Applications
- Customer Support Coordination
- Customer Service
- Professional Call Handling
- Accurate Cash Transactions
Certification
- MAST Permit
- Food Handler Certification
Timeline
Event Staff Member
Party on the Rocks
09.2023 - Current
Front Desk Coordinator
FoxFire Salon & Spa
04.2021 - Current
Front Desk Receptionist
Willow Salon and Spa
07.2020 - 01.2021
High school diploma - undefined
WILSON HIGH SCHOOL