Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey King

Knoxville,Tennessee

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity. Skilled in multitasking, organization, and proactive problem-solving, with a strong emphasis on teamwork and collaboration. Demonstrated ability to improve service quality and efficiency, boosting team performance and customer service standards.

Overview

4
4
years of professional experience

Work History

Crew Leader/Ice Cream Maker

Bruster's Real Ice Cream
05.2023 - Current
  • Monitored team members to verify work quality and address concerns.
  • Provided training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed a strong sense of teamwork among crew members through regular communication
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.

Cashier/Food Server

Ray's Place
09.2022 - 05.2023
  • Greeted customers and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Followed food safety and sanitation guidelines to promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Baker

Crumbl Cookies
02.2022 - 08.2022
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.

Crew Leader

Bruster's Real Ice Cream
09.2020 - 12.2021
  • Monitored team members to verify work quality and address concerns.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Education

Microbiology Major (Pre-Health)

The University of Tennessee - Knoxville
Knoxville, TN
05.2026

High School Diploma -

Mauldin High School
Mauldin, SC
06.2022

Skills

  • Multitasking and Organization
  • Teamwork and Collaboration
  • Proactive Problem Solving
  • Team Management
  • Customer Service
  • Time Management
  • Leadership Qualities
  • Initiative and Self-Motivation
  • Flexible Schedule

Timeline

Crew Leader/Ice Cream Maker

Bruster's Real Ice Cream
05.2023 - Current

Cashier/Food Server

Ray's Place
09.2022 - 05.2023

Baker

Crumbl Cookies
02.2022 - 08.2022

Crew Leader

Bruster's Real Ice Cream
09.2020 - 12.2021

Microbiology Major (Pre-Health)

The University of Tennessee - Knoxville

High School Diploma -

Mauldin High School

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Kelsey King