Kelsey Kroeker
Charlottesville,Virginia
Summary
Innovative and goal-oriented management professional committed to driving sales. Dedicated team player skilled at mediation and conflict resolution.
Adaptable staff leader with stellar work history, motivational approach and upbeat nature.
Skilled at training employees and utilizing an organized approach to handle daily planning, scheduling and customer service requirements. Forward-thinking and flexible with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Manager
Burlington
Kansas City, MO - Charlottesville, VA
07.2021 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Assistant Manager
Ross Dress For Less
Kansas City , MO
12.2020 - 07.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Team Member
Whole Foods Market Inc
Kansas City, MO
03.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
Assistant Manager
Marshalls
Salina, KS
08.2017 - 02.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
General Education -
Salina South Highschool
Salina, KSSkills
- System Administration
- Directing Team Members
- Performance Monitoring and Optimization
- Recruiting and Interviewing
- Administration and Reporting
- Managing Operations and Efficiency
- Scheduling and Coordinating
Timeline
Operations Manager
Burlington
07.2021 - Current
Assistant Manager
Ross Dress For Less
12.2020 - 07.2021
Team Member
Whole Foods Market Inc
03.2020 - 09.2020
Assistant Manager
Marshalls
08.2017 - 02.2020
General Education -
Salina South Highschool