Alex Reverman
Bellevue
Summary
IT support professional with 10+ years of experience in customer service and operations, now pivoting into a technical support career. Known for streamlining workflows, troubleshooting systems, and collaborating across global teams. Recently certified in IT support through Google and CompTIA A+ (Core 1), with a proven ability to solve problems, communicate clearly, and deliver high-quality support in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Red Dingo
09.2023 - Current
- Led a 7-person team to optimize front office and warehouse operations.
- Coordinated international supply shipments with teams in China, Switzerland, and Australia.
- Conducted basic IT troubleshooting under guidance from a remote IT specialist.
- Processed payroll hours and managed operational documentation with accuracy.
- Ensured smooth day-to-day functioning of North American office systems.
Customer Service Representative
Red Dingo
08.2013 - 09.2023
- Responded to technical and general customer inquiries via email and phone.
- Processed inbound orders and managed fulfillment logistics with warehouse staff.
- Assisted in inventory control and ensured timely shipping and accurate records.
- Issued invoices, collected payments, and managed check deposits for retail partners.
Student Worker - Dining Services
Sodexo
09.2009 - 06.2013
- Prepared and served food in a high-volume campus setting.
- Maintained food safety, hygiene standards, and cleanliness.
- Operated POS system and handled cash transactions.
- Collaborated with team members to improve service efficiency.
Food Worker / Relief Utility
URJ Camp Kalsman
07.2012 - 09.2012
Education
Theatre/Theater
Seattle Pacific University
06-2013
High School Diploma - undefined
Bellevue Christian High School
01.2009
Skills
- IT Support
- Troubleshooting
- System Administration
- Networking Basics
- Order Fulfillment
- Inventory Management
- Invoicing
- Security
- Data Entry
- Operating Systems (Windows/macOS)
- Microsoft Office Suite
- CRM Platforms
- Social Media Tools
- POS Systems
- Remote Collaboration Tools
- Team Leadership
- Customer Service
- Communication
- Public Speaking
- Time Management
- Cross-Team Collaboration
Certification
- Google IT Support Professional Certificate, Coursera, 2024
- CompTIA A+ Certification, in progress, Passed Core 1 (220-1101), Preparing for Core 2 (220-1102)
- Learning How to Learn, Coursera, 2022
Timeline
Operations Manager
Red Dingo
09.2023 - Current
Customer Service Representative
Red Dingo
08.2013 - 09.2023
Food Worker / Relief Utility
URJ Camp Kalsman
07.2012 - 09.2012
Student Worker - Dining Services
Sodexo
09.2009 - 06.2013
High School Diploma - undefined
Bellevue Christian High School
Theatre/Theater
Seattle Pacific University
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