Kelsey Krueger
Houston,TX
Summary
Patient-focused referral specialist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Referral Specialist
Houston Methodist
Houston, TX
02.2022 - Current
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Occupational Health Specialist
Examinetics
Houston, TX
03.2021 - 02.2022
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Wrote technical reports, data entry and queries into various safety and health databases.
Customer Service Representative
CPAP.Com
Houston, TX
11.2017 - 03.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Rehabilitation Technician
Rehab Solutions
Houston, TX
05.2015 - 11.2017
- Monitored and assisted both occupational and physical therapists during treatments.
- Transferred and transported patients from one area to another area.
- Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
- Documented patient progress, treatments and data in charts.
CNA
Meadowbrook Nursing Home
Rapid City, SD
05.2013 - 05.2015
- Used mobility devices to transport patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
High School Diploma -
Hot Springs High School
Hot Springs, SD05.2013
Skills
- Database Management
- MS Office Expertise
- Problem Resolution
- Documentation and Recordkeeping
- Documentation Review
- Teamwork and Collaboration
- Epic Systems
- Medical Records Documentation
Timeline
Referral Specialist
Houston Methodist
02.2022 - Current
Occupational Health Specialist
Examinetics
03.2021 - 02.2022
Customer Service Representative
CPAP.Com
11.2017 - 03.2021
Rehabilitation Technician
Rehab Solutions
05.2015 - 11.2017
CNA
Meadowbrook Nursing Home
05.2013 - 05.2015
High School Diploma -
Hot Springs High School
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