Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Kristen Curtis

Savannah,GA

Summary

Experienced Referral Specialist with over four years of expertise in client engagement, database management, and administrative coordination across legal, technical, and customer service environments. Known for fostering trust, maintaining confidentiality, and optimizing client intake processes through strong interpersonal and problem-solving skills. Highly organized and adaptable, with a track record of balancing empathy with efficiency to improve case handling and customer satisfaction. I recently returned to the workforce after a career break, bringing renewed energy and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Referral Specialist

Broughton Partners
Savannah, GA
02.2019 - 03.2022
  • Answer inbound calls from prospective clients seeking legal representation for personal injury cases.
  • Conduct a brief intake interview to gather relevant case details, including the nature of the injury, date of the incident, contact information, etc.
  • Evaluate the caller's eligibility for legal services based on predefined criteria and guidelines.
  • Provide accurate and compassionate information about the referral process, and what the caller can expect next.
  • Input caller information and case notes accurately into the CRM.
  • Follow up on voicemails, missed calls, and previous inquiries, as needed.
  • Maintain a high level of confidentiality, and comply with HIPAA and other privacy regulations.
  • Meet performance goals related to call handling time, conversion rates, and customer satisfaction.

Lab Technician

GULFSTREAM AEROSPACE CORPORATION
Port Wentworth, GA
03.2018 - 11.2019
  • Oversight of daily lab start-up and shutdown procedures
  • High level of safety awareness in a dynamic environment
  • Responsible for evaluating and documenting failure modes of galley appliances. Findings are reported to engineering for further analysis
  • Monitored automated reliability cycling of multiple aircraft interior commodities
  • Assisted with Avec SLG (Self Leveling Green) Hi-Pot measurements
  • Hands on with Liquid Nitrogen handling and loading for various tests
  • Assisted with Shoulder Airbag Belt Reel Cycle test
  • Performed cycle testing for CET (Combined Environmental Test) using Lab View
  • Currently developing work method for standardization of CET test execution

OPERATIONS MANAGEMENT SPECIALIST

UPS
Savannah, GA
08.2016 - 06.2018
  • Prepared reports and communication for senior management and clients
  • Manage call center from initial start-up to full operational status
  • Conduct employee performance reviews in a timely manner
  • Act professionally and patiently when addressing negative customer feedback
  • Gather and verify all required customers information for tracking purposes
  • Track customer package request and assist with delivery solutions facilitating package investigations
  • Provide personalized customer service through easy quick and enthusiastic interactions that allow customers to accomplish their goals
  • Provide rate quotes and scheduling package pick-ups
  • Resolve customer concerns while cultivating positive customer service relationships
  • Referred unresolved customer grievances to designated departments for further investigations
  • Complied with safety and environmental rules and regulations
  • Perform other duties assisting staff with their job functions during peak periods

Shift Manager

PINKBERRY
Atlanta, GA
07.2014 - 08.2016
  • Constantly providing professional, friendly and engaging service
  • Execute daily production list and goals
  • Lead promote and guide team members through operating procedures concisely and clearly
  • Control order revisions and labor costs as necessary, including price adjustments, changing/adding schedules opening/closing purchase order, etc
  • Maintain the stores appearance, maintenance, and atmosphere
  • Delegate task for team members to complete
  • Counting out the safe and cash deposit from previous night, deposit runs to the bank
  • Logging in temperatures to ensure proper storage
  • Assigning and counting down tills from the registers and entering into the system
  • Manage time effectively and meet all job requirements
  • Follow proper sanitation and safety procedures

Education

Associate - Early Childhood Care and Education

Savannah Technical College
Savannah, GA
04.2018

DIPLOMA -

WINDSOR FOREST HIGH SCHOOL
06.2012

Skills

  • Client engagement and communication
  • Database management
  • Problem solving and analysis
  • Customer service excellence
  • Team collaboration
  • Time management skills
  • Quality assurance practices
  • Report preparation and documentation
  • Reliability and professionalism
  • Safety awareness and compliance
  • Laboratory testing procedures
  • Sanitation and hygiene protocols
  • Logistics and package tracking
  • Cash handling expertise
  • Multitasking abilities

Additional Information

Courteous and professional demeanor, Committed team player, On time and reliable, Excellent multitasker

Accomplishments

Owner and Holistic Health Practitioner

Lust For Life- Savannah, Ga

11/2021- Present

  • Founded and operated a holistic health business focused on natural wellness solutions, herbal remedies and lifestyle guidance
  • Serve as a local vendor at the weekly Forsyth Farmers Market, engaging directly with the community and promoting wellness education
  • Manage product development, marketing and customer relations, growing a loyal client base through consistent quality and trust

Timeline

Referral Specialist

Broughton Partners
02.2019 - 03.2022

Lab Technician

GULFSTREAM AEROSPACE CORPORATION
03.2018 - 11.2019

OPERATIONS MANAGEMENT SPECIALIST

UPS
08.2016 - 06.2018

Shift Manager

PINKBERRY
07.2014 - 08.2016

Associate - Early Childhood Care and Education

Savannah Technical College

DIPLOMA -

WINDSOR FOREST HIGH SCHOOL

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