Shawntay Washington

• Answered phone calls and provided new qualified clients with required links to DocuSign to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Verified client information by analyzing existing evidence on file.

Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

● Ensured prompt payment from insurance companies through diligent follow-up on outstanding claims balances.

● Generated reports on medical claims processing activities and results.

• Assist customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research
and resolve problems accordance the state funded program
• Disseminates information on a variety of state funded programs related topics using training materials,handouts and online tools
• Responsible for managing call lengths adhere to a predetermined level of productivity and quality standards

• Handled patients, referral sources, and administrative department inquires

• Communicated with insurance companies and/or prior authorization requests

• Became knowledgeable in qualifications of multiple insurances to ensure clean order intake

• Increased event attendance by designing and distributing appealing promotional materials.
• Developed strong relationships with community partners, resulting in increased collaboration on events and programs.
• Organized large-scale events such as holiday parties or community gatherings, fostering a sense of unity among participants.
• Coordinated transportation logistics for off-site activities, ensuring timely arrivals and departures without incident.