Kelsey Langley
Summary
Dedicated and efficient professional with a strong background in customer service and hospitality. Eager to provide exceptional service to a diverse clientele. Experienced in delivering quick and efficient task completion, ensuring optimal customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Wellstar Douglas Medical Center
Douglasville
06.2024 - Current
- Greet and register patients, verifying demographics, insurance, and authorizations with accuracy and professionalism
- Collect co-pays, deductibles, and outstanding balances in compliance with HIPAA and financial policies
- Collaborate with clinical teams to streamline patient check-in/check-out and improve workflow efficiency
- Support emergency department registration with efficiency in high-stress, fast-paced settings
Esthetician
Exquisite Taste
Austell
07.2018 - 06.2024
- Provided personalized consultations to address skincare concerns and goals
- Stayed up-to-date with skincare advancements and product knowledge
- Ensured a comfortable and enjoyable experience through excellent communication and service
- Retrieved clients' medical history to properly service them by using EHR software in compliance with HIPAA
Supervisor, Ticketing Agent
Delta Air Lines
Atlanta
01.2023 - 01.2024
- Managed ticketing and check-in processes, resolving customer issues and ensuring on-time flight departures
- Worked closely with ground operations and flight crews for smooth passenger experiences
- Handled escalated complaints and delivered swift, effective solutions
- Maintained and monitored ticketing systems and equipment
Receptionist
Delta Air Lines
Atlanta
01.2021 - 01.2023
- Welcomed guests professionally, creating a positive first impression
- Managed calls, emails, and appointment scheduling with accuracy
- Directed inquiries and maintained a clean, organized reception area
- Assisted with administrative tasks such as data entry, document preparation, and maintaining daily reports to support overall office efficiency
Education
Business -
Clark Atlanta University
Esthetics -
Elaine Sterling Institute
Healthcare Management -
West Georgia Technical College
Skills
- Extensive knowledge of the hospitality industry
- Excellent communication skills
- Excellent customer service skills
- Ability to demonstrate safety procedures
- Ability to work efficiently
Certification
CRCR - Certified Revenue Cycle Representative, Healthcare Financial Management Association (HFMA), The CRCR certification demonstrates comprehensive knowledge of healthcare revenue cycle processes, including patient access, billing, claims processing, and compliance. This credential highlights a commitment to excellence and professionalism in the healthcare financial environment.
Timeline
Patient Access Specialist II
Wellstar Douglas Medical Center
06.2024 - Current
Supervisor, Ticketing Agent
Delta Air Lines
01.2023 - 01.2024
Receptionist
Delta Air Lines
01.2021 - 01.2023
Esthetician
Exquisite Taste
07.2018 - 06.2024
Business -
Clark Atlanta University
Esthetics -
Elaine Sterling Institute
Healthcare Management -
West Georgia Technical College