Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Linnell

Summary

Proactive Salesforce Business Analyst and Administrator with 6+ years product management experience in small to mid-size business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Salesforce Business Analyst & Administrator

PayTech
06.2016 - Current
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Perform administration process including workflows, validation rules, approval processes, and flow builder.
  • Optimized data access and storage to improve performance of analytics systems.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for all users.
  • Created dashboards to monitor and track key performance indicators.
  • Worked with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce and Certinia.

Billing Administrator

PayTech
07.2010 - 06.2016
  • Worked with multiple departments to check proper billing information.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided excellent customer service, developing and maintaining client relationships.

Education

Bachelor of Science - Human Nutrition And Dietetics

Metropolitan State University of Denver
Denver, CO
05.2014

Skills

  • Data and Analytics
  • UAT Support
  • Data Imports
  • User Profile
  • Page Layouts
  • Business Requirements
  • Data Configuration
  • Data Manipulation
  • Workflow Configuration
  • Dashboard Creation
  • Auditing Processes and Procedures

Certification

  • Salesforce Certified Administrator
  • Certinia PSA SysAdmin Certified

Timeline

Salesforce Business Analyst & Administrator

PayTech
06.2016 - Current

Billing Administrator

PayTech
07.2010 - 06.2016

Bachelor of Science - Human Nutrition And Dietetics

Metropolitan State University of Denver

Similar Profiles

CREATE PROFILE
Kelsey Linnell