Summary of Qualification: Dynamic and creative technology services professional highly skilled in the planning, implementation, configuration and administration of information systems. Well-demonstrated experience in optimizing system operations and a proven track record for leading and managing large-scale systems changes with efficiency and high-touch customer service. Adaptive and solutions-oriented team player with a proven ability to manage collaborative projects in team-centered environments. Excellent communicator with strong critical thinking and evaluative skills. General Skills: Advanced problem solving and decision-making capabilities Strong interpersonal skills with the ability to communicate effectively at all levels Strong written and verbal communication abilities Competent in elicitation and interpretation of business requirements Manage multiple project priorities while meeting assigned deadlines Competent in use of standard Microsoft applications to include Outlook, Excel, and Word Ability to work in a team setting and independently with minimal supervision or direction. Ability to manage and achieve deadlines for projects and tasks. Highly motivated self-starter that thrives in a busy environment
● Handled business requirement gathering by meeting with stakeholders and help bring business ideas to life.
● Developing of salesforce application to help client bring business ideas to life in terms of incorporating business process to help user attain certain goals.
● Handle data analysis in terms of development of reports and dashboards.
● Handled integration of third-party application (unsub central) into salesforce account engagement
● Design proof of concept for Salesforce and learn the Salesforce platform enough to demonstrate how our data could be converted to that platform.
● Handle salesforce page layout revamping.
● Handle creation of dataset and data alignment for salesforce territorial planning.
● Implemented mock-up solutions to resolve system errors and data issues to avoid downstream effects on marketing or sales teams.
● Designed scripts to clean data before migration to a Salesforce org.
● Design a user management structure in terms of Profiles, Permission Sets, OWD that would secure data in the new cloud environment.
● Handled data extraction and migration into salesforce app using data import wizard, workbench and data loader i.o
● Handled salesforce development lifecycle.
Salesforce Certified Platform App Builder
Salesforce Certified Administrator
Oracle 10g Associate (OCA)
Microsoft SQL 2005 Certified Professional