Kelsey Lowther
California,MD
Summary
Energetic and personable professional with 13 years of customer service experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Sales Manager
ULTA Salon And Cosmetics
08.2023 - Current
- General Manager for three months during GM's maternity leave.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established strong relationships with various colleges and universities, boosting the talent pool for entry-level positions.
Service Manager
Ulta Salon And Cosmetics
08.2022 - 08.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained, and supervised team of 25 staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Salon services/ Boutiques in store location
- Developed customer loyalty programs to increase customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improving
Retail Operations Manager
Ulta Salon And Cosmetics
01.2019 - 08.2022
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Contributed to leadership team for implementing company policies and procedures.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Assistant Manager
DSW Shoe Warehouse
12.2016 - 01.2019
- Inventory operational needs
- Collaboration with Store Lead Manager
- Delegation to associates to achieve rising sales goals daily.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Parks and Recreation Employee
St. Marys Parks And Recreation
03.2008 - 12.2017
- Kept athletic and games equipment and facilities organized and maintained.
- In charge of opening and closing down facility
Education
College of Southern Maryland
La Plata, MDHigh School Diploma -
Leonardtown High School
Leonardtown, MD06.2009
Skills
- Conducting Interviews
- Scheduling and Coordinating
- Administration and Reporting
- Business Development
- Health and Safety Regulations
- Payroll
- Staff Management
- Order Supplies
- Coordinate Events
- Sales Strategies
- Time Management
- Customer Service
Timeline
Sales Manager
ULTA Salon And Cosmetics
08.2023 - Current
Service Manager
Ulta Salon And Cosmetics
08.2022 - 08.2023
Retail Operations Manager
Ulta Salon And Cosmetics
01.2019 - 08.2022
Assistant Manager
DSW Shoe Warehouse
12.2016 - 01.2019
Parks and Recreation Employee
St. Marys Parks And Recreation
03.2008 - 12.2017
College of Southern Maryland
High School Diploma -
Leonardtown High School
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