Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wallin

Mineral Point,WI

Summary

Enthusiastic Public Voice with Sales and Customer Service experience, as well as expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Am willing and open to learning new techniques.

Overview

32
32
years of professional experience

Work History

Morning Announcer/Sales Rep

DodgePoint Broadcasting Inc
08.1993 - Current
  • Created and led on air content, delivery and follow through.
  • Increased audience loyalty through consistent delivery of high-quality broadcasts in a clear, concise manner.
  • Oversaw and maintained transmitter functions to ensure proper usage and reported any issues
  • Developed strong relationships with advertisers, resulting in increased revenue for the station and better integration of sponsored content into the programming.
  • Interviewed celebrities and notable figures, creating engaging conversations that resonated with listeners.
  • Participated in charitable events as an emcee or guest speaker, strengthening ties between the radio station and the local community.
  • Handled emergency situations calmly and professionally, providing critical information to the public as needed while maintaining composure.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.

Telemarketer

The Charlton Group
03.1992 - 05.1993
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Presented myself in a helpful, pleasant demeanor to facilitate a successful interaction

Education

No Degree - Communications

UW-Platteville
Platteville, WI

Skills

  • Working with others as a team as well as training new hires to succeed in the industry
  • Conducting interviews
  • Genuine concern for others and helping resolve issues
  • Information Reporting
  • Adaptability and Flexibility

Timeline

Morning Announcer/Sales Rep

DodgePoint Broadcasting Inc
08.1993 - Current

Telemarketer

The Charlton Group
03.1992 - 05.1993

No Degree - Communications

UW-Platteville

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Jennifer Wallin