Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Loza-Gonzalez

Maryland Heights,MO

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Bridgeton, MO
08.2023 - Current
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Utilized POS system to receive and process customer payments.

Receptionist

Advanced Training and Rehab
Creve Coeur, MO
12.2023 - 02.2025
  • Verified patient demographic and insurance information at each visit.
  • Ordered and maintained supply inventory for medical office.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.

Shift Leader

TopGolf
St Louis, MO
10.2021 - 11.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Education

Some College (No Degree) -

Sullivan University
Louisville, KY

Skills

  • Positive and professional
  • Team collaboration
  • 20 years of exceptional customer service
  • Schedule management
  • Front desk operations
  • Insurance coverage verification
  • Data entry
  • Call center experience

Timeline

Receptionist

Advanced Training and Rehab
12.2023 - 02.2025

Barista

Starbucks
08.2023 - Current

Shift Leader

TopGolf
10.2021 - 11.2022

Some College (No Degree) -

Sullivan University

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Kelsey Loza-Gonzalez