Kelsey Lyons
Sapulpa,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
AT&T
Glenpool, OK
07.2025 - Current
- Processed account changes, upgrades, and activations with accuracy and compliance.
- Delivered wireless product recommendations aligned with customer needs and service plans.
- Coordinated inventory checks, merchandise displays, and device availability for efficient store operations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Server
Chuy's
Tulsa, OK
11.2024 - 07.2025
- Greeted guests promptly, guided menu selections, and delivered attentive tableside service.
- Recorded accurate orders in POS system, minimizing errors and ensuring timely kitchen communication.
- Processed payments accurately, balanced checks, and handled cash and card transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Graphic Designer (Freelance)
DB custom creations
Broken Arrow, OK
08.2024 - 11.2024
- Created print-ready graphics for custom apparel, signage, and promotional materials.
- Developed vector artwork and layouts using Adobe Illustrator and Photoshop.
- Collaborated with clients to refine concepts and deliver revisions quickly.
- Managed typography, spacing, and brand consistency across design deliverables.
- Produced mockups and proofs to support approvals before final output.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Amazon Warehouse Associate
Amazon Warehouse
Tulsa, OK
10.2020 - 08.2024
- Led pick and pack workflows to maintain accurate order fulfillment and efficient dock movement.
- Monitored inventory accuracy during stowing, sorting, and replenishment activities across high-volume shifts.
- Inspected merchandise for damage, labeling errors, and placement issues before order release.
- Supported team performance by balancing assignments, resolving workflow disruptions, and maintaining productivity.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Cashier
RIB CRIB
Broken Arrow, OK
10.2019 - 02.2020
- Greeted guests promptly and delivered courteous service during busy meal periods.
- Processed cash, card, and mobile payments accurately using POS system.
- Balanced register drawers and resolved payment discrepancies with attention to detail.
- Took accurate food orders and verified modifications before sending tickets to kitchen.
- Handled refunds, voids, and exchanges following store policies and cash control procedures.
- Maintained clean checkout area and organized front counter for efficient guest flow.
- Greeted customers entering store and responded promptly to customer needs.
Server
The Cheesecake Factory
Tulsa, OK
01.2019 - 10.2019
- Anticipated guest needs, refilled beverages, and resolved concerns to support positive dining experiences.
- Coordinated with hosts, bartenders, and kitchen staff to maintain smooth service flow.
- Presented specials, answered menu questions, and recommended items based on guest preferences.
- Maintained clean, organized sections, resetting tables quickly to support consistent turnover.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Starbucks Barista
Starbucks
Tulsa, OK
03.2018 - 01.2019
- Delivered friendly customer service while resolving questions and product concerns.
- Prepared handcrafted beverages and food items following recipe and quality standards.
- Operated point-of-sale system to process orders, payments, and custom requests.
- Maintained clean café, service stations, and dining areas throughout shift.
- Monitored inventory levels and restocked milk, syrups, cups, and pastry items.
- Coordinated rush-hour workflow to support accurate order fulfillment and guest satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Red Lobster
Tulsa, OK
01.2016 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Greeted guests promptly, guided menu selections, and delivered attentive tableside service.
- Recorded accurate orders in POS system, minimizing errors and ensuring timely kitchen communication.
Clerk
QuikTrip
Tulsa, OK
04.2013 - 01.2016
- Coordinated daily task priorities to keep checkout, stocking, and cleaning workflows moving.
- Monitored inventory levels and replenished shelves to maintain product availability.
- Processed cash, card, and lottery transactions with accuracy and compliance.
- Resolved customer concerns promptly to support efficient front-end operations.
- Maintained clean, organized sales floor and food service areas throughout shift.
- Inspected merchandise displays and corrected pricing, labeling, and stocking issues.
- Enforced safety and policy requirements for fuel, tobacco, and age-restricted sales.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma - High school
Nathan Hale High School
Tulsa, OK04.2013
High School Diploma - Graphic Design
Tulsa Tech
Tulsa, OK04-2013
High School Diploma - High school or equivalent
Will Rogers High School
Tulsa, OK05.2011
Skills
- Adobe InDesign
- Graphic design
- Graphic design experience (1-2 years)
- Microsoft Office
- Microsoft Word
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Excel
- Managing client accounts
- Client account management (1-2 years)
- Customer service
- POS system operations
Work Authorization
Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Associate
AT&T
07.2025 - Current
Server
Chuy's
11.2024 - 07.2025
Graphic Designer (Freelance)
DB custom creations
08.2024 - 11.2024
Amazon Warehouse Associate
Amazon Warehouse
10.2020 - 08.2024
Cashier
RIB CRIB
10.2019 - 02.2020
Server
The Cheesecake Factory
01.2019 - 10.2019
Starbucks Barista
Starbucks
03.2018 - 01.2019
Server
Red Lobster
01.2016 - 11.2018
Clerk
QuikTrip
04.2013 - 01.2016
High School Diploma - High school
Nathan Hale High School
High School Diploma - Graphic Design
Tulsa Tech
High School Diploma - High school or equivalent
Will Rogers High School