Kelsey Maldonado
Mission
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Bert Ogden Infiniti
03.2024 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
Retail Sales Associate
AT&T Wireless
08.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Consultant
Ed Payne Motors
01.2023 - 05.2023
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
Internet Sales Consultant
Bert Ogden Infiniti
12.2021 - 09.2022
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
Accounting Clerk
South Texas Buick GMC
07.2020 - 07.2021
- Assisted the customers with the cancellation for aftermarket policies the customers had purchased
- Handled mail for Accounting Dept.
- Made calls and sent out emails to customers regarding their cancellation refunds
- Made checks out to customers
- Moved money into correct accounts for refunds
- Spoke with banks about our statements and/or customer refunds
- Logged everything into Excel
- Assisted Sales Personnel with questions regarding customer aftermarket cancellations
Education
Associate of Science - Sonography
South Texas College
McAllen, TX05-2026
High School -
Palmview High School
Palmview, Tx01.2019
Skills
- Multilingual
- Accounting
- Customer service
- Organizational skills
- Dealership experience
- Behavior management
- Sales management
- Microsoft Excel
- Procurement
- Negotiation
- Typing
- Microsoft Office
- Teaching
- Office experience
- Communication skills
- Sales
- Bilingual
- Cashiering
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Bert Ogden Infiniti
03.2024 - Current
Retail Sales Associate
AT&T Wireless
08.2023 - 03.2024
Sales Consultant
Ed Payne Motors
01.2023 - 05.2023
Internet Sales Consultant
Bert Ogden Infiniti
12.2021 - 09.2022
Accounting Clerk
South Texas Buick GMC
07.2020 - 07.2021
Driver's License
Associate of Science - Sonography
South Texas College
High School -
Palmview High School
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