Kelsey Marshall
Shawsville,Virginia
Summary
Highly organized and results-driven professional with diverse experience in various industries. Proficient in multitasking, problem-solving, and adapting to new challenges. Strong communication and analytical skills focused on achieving project goals and exceeding expectations. Looking to contribute expertise and dedication to a dynamic organization in a role that offers growth and development opportunities.
Overview
11
11
years of professional experience
Work History
Switchboard Operator
Carilion Clinic
12.2023 - Current
- Manage a high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs
- Deliver excellent customer service through active listening skills and empathetic problem-solving approaches with callers' concerns or complaints
- Strengthen company reputation by upholding confidentiality when dealing with sensitive information during calls
- Assist in reducing hold times with swift call handling and efficient use of switchboard system features
- Direct incoming calls to internal personnel and departments, routing to best-qualified department
Style Consultant / Beauty Consultant
Target Corporation
08.2013 - 10.2023
- Support company sales objectives by providing product knowledge and suggestions to guests
- Cross-trained in every department of the store
- Handle POS system transactions accurately including cash, credit, refunds, and returns
- Train new team members to Target’s company standards
Customer Support Representative
Skyline National Bank
08.2017 - 09.2019
- Managed a high-volume switchboard system, answering customer calls promptly
- Performed daily routines involving overdrafts
- Assisted customers with signing up for online banking
- Performed secure account transactions over the phone
- Swiftly responded to customer support emails.
Education
Associate of Arts and Sciences - Business Administration
New River Community College
Dublin, VA12.2023
Skills
- Quick learner- Adept at rapidly acquiring proficiency in new software applications and technologies
- Time management- Proven ability to prioritize tasks and meet deadlines
- Strong computer skills- Including MS Office, fast typing, and email communications
- Attention to detail- Meticulously maintain accuracy in high-pressure environments
- Collaboration- Recognized as an effective team player
- Versatile and flexible- Able to quickly adapt to changing demands and effectively manage various tasks and responsibilities
Timeline
Switchboard Operator
Carilion Clinic
12.2023 - Current
Customer Support Representative
Skyline National Bank
08.2017 - 09.2019
Style Consultant / Beauty Consultant
Target Corporation
08.2013 - 10.2023
Associate of Arts and Sciences - Business Administration
New River Community College
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