Kelsey McConnell
Canonsburg,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Client Experience Coordinator
Berkshire Hathaway Home Services
McMurray, PA
12.2021 - Current
- Nurtured past client relationships.
- Pursued leads from past clients.
- Maintain company CRM.
- Distribute leads to correct agents.
- Assisted in organizing client events, and team events.
- Created and scheduled automated client follow ups - birthday letters, congratulatory letters, anniversary letters.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, and responding to incoming calls and emails.
- Contacted clients to verify CRM information is up to date
Transaction Coordinator
Berkshire Hathaway Home Services
McMurray, PA
09.2021 - 12.2021
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with clients, loan officers, and agencies to complete property sales and purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Account Manager
Apex Systems
Pittsburgh, PA
12.2019 - 03.2020
- Secured high-value accounts through relationship building sales.
- Researched and pursued new emerging companies.
- Built and strengthened long-lasting client relationships.
- Worked with recruiting teams to accomplish hiring objectives.
- Liaised between clients and recruiters.
- Reviewed resumes and employment applications on behalf of clients.
Technical Recruiter
CompuGroup Technologies
Cranberry, PA
06.2018 - 10.2018
- Interviewed candidates using different interview methods and approaches.
- Sourced and selected applicants for technical positions.
- Wrote and posted technical job descriptions
- Pre-screened resumes prior to sending to account managers.
Director of Sales
Candlewood Suites Cranberry Township
Cranberry, PA
11.2017 - 06.2018
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Created hotel awareness through social media campaigns.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania
Indiana, PA12.2014
Skills
- Multitasking and Time Management
- Document and File Management
- Verbal and Written Communication
- Strong Organizational Skills
- Professional and Courteous
- Microsoft Office
- Schedule Management
- Calendar Management
- Customer Service
- Relationship Building
Timeline
Client Experience Coordinator
Berkshire Hathaway Home Services
12.2021 - Current
Transaction Coordinator
Berkshire Hathaway Home Services
09.2021 - 12.2021
Account Manager
Apex Systems
12.2019 - 03.2020
Technical Recruiter
CompuGroup Technologies
06.2018 - 10.2018
Director of Sales
Candlewood Suites Cranberry Township
11.2017 - 06.2018
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania