Kelsey McDowell
Pocatello,ID
Summary
Reliable and upbeat retail sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Personable and friendly, enjoys making others smile.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Old Navy
03.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Highland High School
Pocatello, ID05.2024
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer Engagement
- Cash Register Operation
- Relationship Building
- Phone Etiquette
- Transaction Processing
- Stock replenishment
- Product Recommendations
- Fitting room maintenance
- Promotional Events
- Honest and Dependable
- Reliable and Responsible
- Friendly and Helpful
- Positive Customer Engagement
Playing musical instruments, ceramics, photography
I love to play music! I play the ukulele, piano, guitar, a little bit of bass guitar and some banjo as well. I have been singing for as long as I can remember, and my list of instruments followed throughout the years. I play by ear and write original arrangements to songs and even have written original songs too. I took ceramics courses in high school and excelled in those as well. I love to hand-build sculptures that are both functional and beautiful. In addition, I love to take photos of anything I find fascinating and beautiful. I find unique angles to enhance uniqueness and beauty in my pictures.
Timeline
Retail Sales Associate
Old Navy
03.2023 - Current
High School Diploma -
Highland High School
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