Kelsey Miller
Lubbock
Summary
Dynamic Sales Professional with over 15 years of experience across money management, retail, and moving services. Proven track record in leveraging market trends and customer insights to exceed sales targets and ensure unparalleled customer satisfaction. Adept at using consultative sales strategies to foster trust and long-term client relationships. Seeking to leverage my expertise in a challenging sales leadership role.
Overview
16
16
years of professional experience
Work History
Negotiations Specialist
Beyond Finance
Lubbock, TX
01.2025 - 01.2026
- Assigned over 200+ accounts to Settle and Negotiate with the Law Offices Suing my clients. My objective is to Settle the account for the lowest amount of debt and over payments to make them affordable for my client to pay off.
Project Consultant
RENEWAL BY ANDERSEN WINDOWS & DOORS
Lubbock, TX
03.2024 - 01.2025
- Used a consultative sales approach to build trust and rapport with customers, demonstrate product offerings, and help homeowners find the right window and door Solutions.
- The oldest and largest window and door company in the nation.
Sales Representative
BOB MILLS FURNITURE
Lubbock, TX
08.2021 - 03.2024
- Responsible for meeting and exceeding specific sales goals. My goal upon greeting the customer is to create a ticket and upsell items to make a larger average ticket. I also provide beginning to end customer service to make sure the client is satisfied.
- Home furnishing department offering high competitive sales.
- Achievement Highlights:
- Presidents Club Member; $1.7M in Sales & # 6 in the entire company for 2022
- WOW THE CUSTOMER Award for 2022
- NEVER BE SATISFIED Award for 2021
Outside Sales Account Manager
ALL MY SONS MOVING & STORAGE
San Antonio, TX
05.2017 - 06.2021
- Responsible for exceeding revenue target via new and existing residential and corporate accounts. My goal is to provide end-to-end 5 star customer experience for all my clients.
- One of the top direct service moving companies offering full service moving for residential and corporate customers.
- Achievement Highlights:
- Promoted to Estimator within 12 months
- Top Salesperson in the San Antonio Market 2019; $1M in Sales
Senior Team Lead of Operations
ACADEMY SPORTS AND OUTDOORS
San Antonio, TX
01.2016 - 05.2017
- Oversee daily Operations activities such as balancing tills, product return process, front end employee task completion and customer service/relations.
- Achievement Highlights:
- Highest ranking pf 5 Team Leads
- Effectively created new system for front end to organize/rotate all perishables. This prevented selling expired products and lessened product shrink.
- Worked as Apparel Senior Team Lead to cross-train
Front End Manager and Bookkeeper
UNITED SUPERMARKETS
Lubbock, TX
01.2010 - 01.2016
- Rising star of multiple front end positions which included sacker, checker, service desk associate, and opening bookkeeper. Responsibilities included managing money order process weekly, assist in scheduling, balancing cashiers, problem solve discrepancies, and prepare front end daily.
Education
Bachelor of Arts - Psychology, Exercise And Sports Science
Texas Tech University
05.2015
Skills
- -Effective Team Lead
- -Consultative selling
- -Establishing and maintaining strong client relationships
- -Strategic prospecting and lead generation
- -Highly driven and goal oriented
- -SALESFORCE experience
Timeline
Negotiations Specialist
Beyond Finance
01.2025 - 01.2026
Project Consultant
RENEWAL BY ANDERSEN WINDOWS & DOORS
03.2024 - 01.2025
Sales Representative
BOB MILLS FURNITURE
08.2021 - 03.2024
Outside Sales Account Manager
ALL MY SONS MOVING & STORAGE
05.2017 - 06.2021
Senior Team Lead of Operations
ACADEMY SPORTS AND OUTDOORS
01.2016 - 05.2017
Front End Manager and Bookkeeper
UNITED SUPERMARKETS
01.2010 - 01.2016
Bachelor of Arts - Psychology, Exercise And Sports Science
Texas Tech University