Kelsey Motley
Pompano Beach,Florida
Summary
Security and customer service professional with experience in residential access control, CCTV monitoring, incident documentation, and high-volume customer support environments. Proven ability to de-escalate conflicts, follow safety and compliance procedures, and communicate clearly with diverse individuals. Reliable, detail-oriented, and effective in fast-paced, high-responsibility roles requiring professionalism and accuracy.
Overview
4
4
years of professional experience
Work History
Security Officer
Frontline Protective Services
Boca Raton, FL
11.2025 - 01.2026
- Managed access control for a residential community by verifying resident, visitor, and vendor credentials
- Monitored CCTV systems and alarm panels to identify suspicious or irregular activity
- Conducted routine interior and exterior patrols to deter unauthorized access and maintain property safety
- De-escalated resident and visitor disputes calmly and professionally while enforcing community policies
- Completed clear, accurate incident and shift reports in compliance with company and safety standards
Online Personal Shopper
Walmart
Pompano Beach, FL
06.2025 - 12.2025
- Fulfilled 100+ customer orders per shift with strong accuracy and adherence to food-safety guidelines
- Communicated order updates and substitutions based on customer preferences and inventory availability
- Resolved order issues and inventory discrepancies to prevent delays or cancellations
- Prioritized high-volume order waves while meeting strict productivity and timing expectations
- Maintained organized workspaces while upholding cold-chain and OSHA compliance
Cashier/Sales Associate
Bj's Wholesale Club
Fort Lauderdale, FL
12.2024 - 04.2025
- Processed high-volume cash, credit, and digital transactions accurately in a fast-paced environment
- Assisted customers with product inquiries and membership benefits.
- Maintained cleanliness and organization at checkout areas.
- Handled cash, credit, and gift card transactions accurately.
Guest Services
Xtreme Action Park
Fort Lauderdale, FL
05.2022 - 07.2022
- Provided front-desk and register support in a high-traffic entertainment environment
- Assisted guests with purchases, inquiries, and general information
- Helped enforce safety rules while maintaining a positive customer experience
- Supported team operations during peak hours to ensure smooth guest flow
Education
High School Diploma -
Blanche Ely Highschool
Pompano Beach, FL06.2024
Skills
- Access Control & Visitor Verification
- CCTV Monitoring & Alarm Response
- Incident Reporting & Documentatio
- Customer Service & Call Handling
- Active Listening & Issue Resolution
- CRM, POS Systems & Cash Handling
- High-Volume Order Processing
- Time Management & Shift Prioritization
- Professional Communication & Teamwork
Timeline
Security Officer
Frontline Protective Services
11.2025 - 01.2026
Online Personal Shopper
Walmart
06.2025 - 12.2025
Cashier/Sales Associate
Bj's Wholesale Club
12.2024 - 04.2025
Guest Services
Xtreme Action Park
05.2022 - 07.2022
High School Diploma -
Blanche Ely Highschool