Kelsey N’Guia
Middleboro,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Jk Cafe
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pharmacy Operations Manager
Walgreens
06.2020 - 12.2024
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Main liaison of patient to pharmacists and doctors to ensure the best means of care
- Head pharmacy technician trainer
Education
Bachelor Of Science - Management
Bridgewater State University
Bridgewater, MA06.2020
Timeline
Server
Jk Cafe
10.2024 - Current
Pharmacy Operations Manager
Walgreens
06.2020 - 12.2024
Bachelor Of Science - Management
Bridgewater State University
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