Kelsey Nolte
Gibson City,IL
Summary
Healthcare administrative professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and prioritizing patient care excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Manager - Caring Connections
Gibson Area Hospital and Health Services
Gibson City, IL
05.2021 - Current
- Managed budget allocations and resource planning for clinic operations.
- Coordinated community outreach efforts to connect clinics resources and local residents.
- Led transition to new electronic health records system.
- Boosted clinic revenue through strategic marketing and outreach efforts to local community.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
- Ensure ongoing compliance with CMS standards.
Clinic Manager - Behavioral Wellness Clinic
Gibson Area Hospital and Health Services
Gibson City, IL
05.2021 - 05.2025
- Managed a diverse team of medical professionals and support staff.
- Directed daily clinic operations, ensuring compliance with healthcare regulations and standards.
- Developed strategic plans to optimize resource allocation and reduce operational costs.
- Resolved patient complaints in a timely manner.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Collaborated with hospital administrators to discuss clinic operations and policies.
- Improved front desk procedures to reduce wait times for referred patients.
- Processed bi-weekly payroll utilizing Paycom.
Administrative Assistant
Gibson Area Hospital and Health Services
Gibson City, IL
03.2020 - 05.2021
- Managed scheduling and appointments for healthcare professionals to optimize patient flow.
- Reviewed and maintained hospital contracts, ensuring timely renewals and adherence to deadlines.
- Streamlined administrative processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Organized office events such as holiday parties or team-building activities.
Receptionist
Elite Sport & Fitness
06.2018 - 03.2020
- Managed front desk operations.
- Delivered exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated membership renewals and promotional offers, enhancing member retention rates.
- Streamlined appointment scheduling for personal trainers.
- Trained new reception staff on systems and customer service protocols.
Admin • Listing Manager
Nate Evans Group Real Estate
Mahomet, IL
08.2017 - 06.2018
- Facilitated weekly communication with a diverse client base of 50+ to enhance client satisfaction.
- Organized and executed planning and preparation for all open house events.
- Managed listing processes to ensure timely and accurate property presentations.
- Managed all listing contracts and documentation, ensuring timely completion of necessary paperwork for successful transactions.
- Established strong professional relationships with local vendors.
- Utilized social media channels to promote listings.
Teller
Bank of Gibson City
Gibson City, IL
01.2014 - 01.2017
Co-manager/Sales Lead
Bath & Body Works
Champaign, IL
01.2011 - 01.2014
Education
Parkland College
Champaign, IL01-2013
High School -
GCMS High School
Gibson City, IL05-2011
Skills
- Interpersonal communication
- Administrative leadership
- Special event planning
- Employee recruitment
- Profit and loss knowledge
- Bookkeeping oversight
- Marketing
- Critical thinking
- Problem identification
- Personnel management
- Patient safety
- HIPAA compliance knowledge
Certification
BLS/CPR Certified
Suicide Prevention Certified - APNA
Timeline
Clinic Manager - Caring Connections
Gibson Area Hospital and Health Services
05.2021 - Current
Clinic Manager - Behavioral Wellness Clinic
Gibson Area Hospital and Health Services
05.2021 - 05.2025
Administrative Assistant
Gibson Area Hospital and Health Services
03.2020 - 05.2021
Receptionist
Elite Sport & Fitness
06.2018 - 03.2020
Admin • Listing Manager
Nate Evans Group Real Estate
08.2017 - 06.2018
Teller
Bank of Gibson City
01.2014 - 01.2017
Co-manager/Sales Lead
Bath & Body Works
01.2011 - 01.2014
Parkland College
High School -
GCMS High School