Kelsey Niemeyer
Dayton
Summary
Results-driven coffeehouse leader with a strong history of increasing sales and improving operational efficiency. Skilled in talent development and executing strategic plans to boost customer satisfaction. Proven ability to enhance team performance and drive business growth.
Overview
11
11
years of professional experience
Work History
Coffehouse Leader
STARBUCKS COFFEE COMPANY
Dayton
2015.07 - Current
- Led all aspects of business operations for high-volume store, driving sales growth and operational excellence.
- Coached assistant store manager to coffeehouse leader role through targeted development plans.
- Built high-performing teams via effective recruiting, coaching, and succession planning strategies.
- Partnered with district leadership to implement regional initiatives, aligning store performance with key objectives.
- Analyzed business metrics to identify trends and implement strategic action plans for improvement.
- Reduced customer complaint rate from 9.6 to 6.0 within eight weeks through quality improvements.
- Maintained item availability at a five-shot standard while achieving a waste percentage of 5.1%.
- Resolved customer and partner concerns while maintaining adherence to company standards and values.
Education
Some College (No Degree) -
Sinclair
DaytonSkills
- Operations management
- Sales strategies
- Operational efficiency
- Quality initiatives
- Customer enhancement
- Team leadership skills
- Talent development
- Effective communication
- Inventory management
Timeline
Coffehouse Leader
STARBUCKS COFFEE COMPANY
2015.07 - Current
Some College (No Degree) -
Sinclair