Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Luciano Robbins

Greenwood,IN

Summary

Dynamic Area Manager with a proven track record of revitalizing underperforming teams and boosting sales, notably at Chick-fil-A. Skilled in operations management and relationship building, adept at transforming profitability through targeted training and innovative sales contests. Demonstrates exceptional customer relationship management and process improvement, ensuring stellar service levels and guest satisfaction. Diligent professional accustomed to working in various types of environments to support construction projects. Committed to systematically organizing supplies, tools and equipment to support skilled construction workers. Bringing several years of experience combined with strong commitment to team needs.

Overview

3
3
years of professional experience

Work History

Area Manager

Chick-fil-A
Indianapolis, IN
01.2023 - Current
  • Consistently achieved sales increase over forecast.
  • Boosted team morale and overall revenue by creating sales contests.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers to determine wants or needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Apprentice Carpenter

Dixon plumping
Indianapolis, IN
01.2022 - 12.2022
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Repaired damaged structures by replacing broken pieces of wood or adding new components.
  • Worked independently on projects and tasks within carpentry team.
  • Cleaned job site after work completion and disposed of debris in proper containers.
  • Measured distances accurately using measuring tapes, squares and levels.
  • Ensured that all tools were stored properly after use.

Sales Associate

Cricket Wireless
Indianapolis, IN
12.2021 - 06.2022
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Demonstrated product features and benefits for customers' needs.
  • Prepared merchandise for purchase or rental.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Collected payments and provided accurate change.
  • Organized stockroom shelves according to size, color or style.
  • Described merchandise and explained use, operation and care.

Education

High School Diploma -

Greenwood High School
Indianapolis, IN
05-2022

Skills

  • Relationship building and management
  • Operations management
  • Process improvement
  • Customer relationship management
  • Sales expertise
  • Physically coordinated
  • Collaborative mindset
  • Physical stamina and strength
  • Task prioritization
  • Time management

Affiliations

  • working out
  • seeing family
  • going on trips

Timeline

Area Manager

Chick-fil-A
01.2023 - Current

Apprentice Carpenter

Dixon plumping
01.2022 - 12.2022

Sales Associate

Cricket Wireless
12.2021 - 06.2022

High School Diploma -

Greenwood High School

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Luciano Robbins