Kelsey R. Cline
Midland
Summary
Compassionate healthcare administration professional dedicated to enriching the lives of older adults. Skilled in program development, team leadership, and client-centered care. Experienced in managing multi-site operations, guiding families through care transitions, and building strong community partnerships. Committed to creating supportive environments that promote dignity, independence, and well-being.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Assisted Living Helpers
08.2024 - Current
- Establishes and maintains referral partnerships with healthcare providers, senior living communities, and long-term care facilities
- Conducts in-depth consultations with families, assessing care needs and recommending personalized solutions
- Educates families on financial planning options, Medicaid/Medicare eligibility, and private pay structures for senior care
- Provides emotional support and guidance to families navigating care transitions
Center Services Manager
Senior Services Midland
02.2023 - Current
- Oversees operations at five Senior Centers, ensuring high-quality service delivery across 30+ daily programs
- Develops and implements new programs to enhance senior engagement, wellness, and socialization
- Conducts staff training, performance evaluations, and mentorship programs to foster a strong, client-centered team
- Manages program budgets, grant funding, and financial reporting to maintain operational sustainability
- Ensures compliance with Office of Services to the Aging and Region 7 regulations
Activity Coordinator
Seasons Adult Day Health Services, Senior Services Midland
01.2020 - 03.2023
- Designed and facilitated cognitive, occupational, and physical activities for dementia clients
- Developed and managed monthly activity calendars, incorporating evidence-based therapeutic interventions
- Conducted memory screenings and provided dementia education to families and caregivers
- Assisted in coordinating respite care services and caregiver support initiatives
- Led facility tours, assessing potential clients' needs and providing personalized recommendations
Store Manager
Lalonde’s Market
01.2016 - 01.2019
- Managed daily store operations, inventory control, and vendor relations
- Supervised and trained employees, ensuring high customer service standards
- Oversaw financial transactions, including cash handling and sales reporting
- Led catering services for public and private events, managing menu planning and logistics
Student Assistant
Central Michigan University Health Services
01.2015 - 01.2017
- Assisted with pharmacy operations, ensuring timely prescription deliveries to faculty and students
- Provided front-desk support, including patient check-in, insurance verification, and appointment scheduling
- Managed medical billing documentation, processed Explanation of Benefits (EOBs), and coordinated mail distribution
Patient Financial Services - Patient Accounting 1
MidMichigan Medical Center
01.2014 - 08.2015
- Processed and documented Advance Beneficiary Notices (ABN) for multiple healthcare facilities
- Managed patient financial records, ensuring accurate billing and reimbursement processes
- Assisted in insurance claim processing, payment reconciliation, and revenue cycle operations
Education
Bachelor of Applied Arts - Therapeutic Recreation Health Administration
Central Michigan University
Mount Pleasant, MI12.2019
Coursework in Business Administration and Health Sciences -
Delta College
05.2015
Graduated -
Midland High School
06.2013
Skills
- Program Development & Management
- Leadership & Team Supervision
- Data Analysis & Reporting
- Client Advocacy & Support
- Event Planning & Coordination
- Relationship building and management
- Policy analysis
- Organizational development
Timeline
Senior Advisor
Assisted Living Helpers
08.2024 - Current
Center Services Manager
Senior Services Midland
02.2023 - Current
Activity Coordinator
Seasons Adult Day Health Services, Senior Services Midland
01.2020 - 03.2023
Store Manager
Lalonde’s Market
01.2016 - 01.2019
Student Assistant
Central Michigan University Health Services
01.2015 - 01.2017
Patient Financial Services - Patient Accounting 1
MidMichigan Medical Center
01.2014 - 08.2015
Coursework in Business Administration and Health Sciences -
Delta College
Graduated -
Midland High School
Bachelor of Applied Arts - Therapeutic Recreation Health Administration
Central Michigan University