Kelsey Reeves

Resolved complex Missed Pay Requests by conducting research and analyzing data. Coordinated with Payroll, HR departments, and employees/timekeepers for final resolution.

• Audited timesheets and payroll records for accuracy.
• Collaborate with subject matter expert cross-functional teams to implement system enhancements and updates to Missed Pay Request process.
• Verified discrepancies by cross-checking employee records in UKG and Workday. Reached out for support when I identified sync issues, UKG and Workday errors.

• Assisted employees through HR Service Center hotline, email and chat. Delivering precise, professional, and prompt responses. Recorded call details in tracking database, collaborated with internal resources to address employee issues as needed. Applied expertise in benefits, payroll, and policies to ensure information accuracy and completeness.
• Efficiently navigated, documented, researched and problem-solved utilizing available information to answer employee questions related to benefits, Time Off Balances, Job Changes, Terminations, Personal Data Changes, COBRA, Retirement, Leaves and other HR inquiries.
• Collaborated with team members to meet quality metrics and service level agreements, fostering positive and consistent employee experiences. Provided support for special projects.
• Utilized Service Now, Workday, UKG to efficiently process and oversee transactions. Ensuring timely handling of cases across various systems.
• Collaborate, provide technical support, and train HRSC employees.

• Full-time contact for COVID-19. Responded to employees questions via telephone, completed risk assessments, advised employees on guidelines and protocols, completed follow ups and documented call activity.
• Conducted research, documented and problem solved to address inquiries.
• Ensured timely processing of benefits & confirmed all relevant forms were submitted for new hires.
• Processed Qualified Life Event changes to existing employee benefits.
• Trained new employees on how to respond to and record incoming COVID calls.

• Facilitated weekly studio appointments for newborns and their families.
• Hired, paid and scheduled second shooters, complying with federal and state laws
• Set up shots and camera settings quickly and effectively.
• Remained knowledgeable of emerging trends in photography, learning relevant techniques.
• Archived photographs on computers and servers.

• Organized and administered medications on clear schedule to help alleviate symptoms and optimize quality of life.
• Improved patient outlook and daily living through compassionate care.
• Documented client progress in charts and logbooks.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

• Helped reunify birth families through coordinated visitation strategies.
• Organized activities for birth parents and in-home support counselors.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.

• Responsible to assist with timekeeping and administrative duties.
• Data reconciliation/cleansing. Research Desktop and Server hardware data utilizing SAP, Service Center, and Asset Manager.
• Performed annual Fixed Asset Impairment review within tight deadlines. Verified existence and use of in scope hardware assets.
• Updated Verizon invoice monthly by inputting each toll free number with number of minutes, number of calls and bill in FIS.
• Asset Disposals – Responsible for end to end asset disposal processes. Facilitate decommission CR process and communicate NBV of decommissioned equipment prior to disposal. Validate physical disposals match out audit and ensure security/disposal policy is followed.
• Improved analytical tools by suggesting enhancements.
• Assisted in preparing comprehensive quarterly reports.