Kelsey Robertson
Phoenix,AZ
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FastPass Sales Associate
Superstar Carwash
Phoenix, AZ
10.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
Team Lead
Uptown Jungle Fun Park
Laveen, Arizona
07.2023 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
Caregiver
Ohana
Laveen, Arizona
08.2023 - 03.2024
- Prepared meals according to client dietary requirements.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Reported health changes and provided proper documentation to appropriate staff.
- Helped patients move in and out of beds, baths and wheelchairs.
Caregiver
Nicole's Private Sitting Service
Bunkie, LOUISIANA
02.2023 - 05.2023
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
Lifeguard
Gator Grounds RV Resort
Hessmer, LA
05.2022 - 08.2022
- Assisted residents in activities of daily living to maintain health and dignity.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Enforced safety policies and rules to guests to prevent accidents.
- Communicated effectively with fellow employees and patrons.
- Paid close attention to weak swimmers and high-risk patrons.
- Monitored pool to identify individuals in distress or other emergency situations.
- Cleaned and maintained pool deck and locker rooms when not guarding.
- Developed strong working relationships with other employees and general public.
Education
Associate of Arts - Health Sciences
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Team Collaboration
- Complex problem-solving
- First Aid
- Lifeguard Procedures
- Team bonding
- Customer service
- Organization
- Integrity
- Patient care
- Medication administration
- Health documentation
Certification
American Lifeguard Certificate
CPR certificate
AED certificate
References
References available upon request
References
References available upon request.
Timeline
FastPass Sales Associate
Superstar Carwash
10.2024 - Current
Caregiver
Ohana
08.2023 - 03.2024
Team Lead
Uptown Jungle Fun Park
07.2023 - Current
Caregiver
Nicole's Private Sitting Service
02.2023 - 05.2023
Lifeguard
Gator Grounds RV Resort
05.2022 - 08.2022
Associate of Arts - Health Sciences
Maricopa Community Colleges, South Mountain Community College