Kelsey Rogers
Houston,TX
Summary
Dedicated professional with a strong focus on customer service, effective communication, and teamwork. Proven ability in fostering collaboration and ensuring patient safety within healthcare settings. Expertise in Administrative management, and legal professions.
Overview
6
6
years of professional experience
Work History
Continuous Visual Monitoring Partner (CVMP)
Memorial Hermann
Houston, TX
04.2025 - Current
- Established communication channels between departments to foster teamwork and collaboration.
- Provides continuous observation of my assigned patient under direct supervision of the registered nurse
- Verbally redirect patient from aggressive behaviors towards themselves and others
- Watch the overall wellbeing and safety of the patients
- Assisting with patient activities as needed such as eating, changing, and other tasks if the registered nurse or patient care tech needs assistance.
- Learned how to properly provide and handle care of different types of adult and pediatric patients.
- Effectively communicate with clinical staff members about the needs of the patient and electronically provide accurate record documentation about patient activity, interventions, and behavior changes.
Cashier/ Sales Associate
HEB
Houston, TX
04.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Promoted store loyalty programs to enhance customer retention and satisfaction.
- Collaborated with team members to maintain clean and organized checkout areas.
- Handled product returns and exchanges according to company policies, maintaining customer satisfaction.
- Monitored inventory levels at checkout stations, reporting discrepancies to management for resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Administrative Assistant
Texas Southern University Recreation Center
Houston, TX
01.2023 - 05.2024
- Assisted in organizing events, enhancing community participation through effective outreach strategies.
- Maintained accurate records of program registrations and facility usage for reporting purposes.
- Collaborated with diverse teams to support university-wide initiatives, promoting recreational opportunities across campus.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier/ Customer Service
Walmart
Beaumont, TX
06.2022 - 01.2023
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Processed customer transactions efficiently using point-of-sale system.
Call Center Representative
Focus Services
Beaumont, TX
03.2021 - 04.2022
- Documented customer interactions accurately in CRM systems to ensure effective follow-up and service continuity.
- Conducted quality assurance checks on calls to identify areas for improvement and ensure compliance with company standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Sales Associate
Hollister.Co
Beaumont, TX
02.2021 - 08.2021
- Conducted regular assessments of sales floor layout to maximize customer flow and product visibility.
- Implemented promotional strategies to boost seasonal sales and enhance brand awareness.
- Analyzed customer feedback to identify trends, informing adjustments to sales tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Kirkland’s
Beaumont, TX
04.2020 - 02.2021
- Collaborated with management on visual merchandising initiatives that improved overall store presentation.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
Education
Bachelor of Science - Public Policy/ Political Science
University of Houston
Houston, TX05.2026
No Degree - Administration of Justice
Texas Southern University
Houston, TXHigh School Diploma -
Beaumont United High School
Beaumont, TX06.2021
Skills
- Administrative Management
- Time Management
- Data Entry
- Statistics
- Customer Service & Support
- Cash Handling
- Strong Communication & Active Listening
- Multitasking
- Team Collaboration
- Proficiency in Microsoft Office ( Word, Excel, Outlook, etc)
- Strategic planning
- Data analysis
- Creative and critical thinking
- Health Care Management
- Healthcare procedures
Languages
English
Native or Bilingual
Timeline
Continuous Visual Monitoring Partner (CVMP)
Memorial Hermann
04.2025 - Current
Cashier/ Sales Associate
HEB
04.2024 - 12.2024
Administrative Assistant
Texas Southern University Recreation Center
01.2023 - 05.2024
Cashier/ Customer Service
Walmart
06.2022 - 01.2023
Call Center Representative
Focus Services
03.2021 - 04.2022
Sales Associate
Hollister.Co
02.2021 - 08.2021
Sales Associate
Kirkland’s
04.2020 - 02.2021
Bachelor of Science - Public Policy/ Political Science
University of Houston
No Degree - Administration of Justice
Texas Southern University
High School Diploma -
Beaumont United High School