Gisselle Ocampo
Glendale Heights,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Continuous Visual Monitoring Technician
Northwestern Memorial Hospital
09.2024 - Current
- Provides continuous safety observation via continuous video monitoring of patients identified to be at risk for causing injury to themselves or to others. Responsibilities include, but are not limited to: offering basic comfort measures to help the patient relax and addressing the emotional needs of specific patients served, including the use of encouragement, distraction, coping strategies, cognitive stimulation activities, and de-escalation techniques within the scope of this role as appropriate.
- Monitors multiple patients via continuous video monitoring in a room seperate from patients at Delnor Hospital. Responsibilities include, but are not limited to: providing effective verbal redirection of designated remote continuous observation patients from engaging in risk behaviors and summoning appropriate staff via communication device/STAT Alert Alarm when appropriate.
Lab Specimen Technician
Northwestern Memorial Hospital
09.2025 - 03.2026
- Prepared and labeled biological specimens for testing following strict protocols.
- Ensured accurate data entry of specimen information into laboratory information systems.
- Assisted in maintaining inventory of lab supplies and reagents to support operational efficiency.
- Communicated effectively with healthcare staff to coordinate specimen collection and processing.
- Conducted routine quality control checks to ensure compliance with safety standards.
- Consistently met or exceeded daily productivity targets while maintaining high levels of precision in all tasks performed.
Underwriting Specialist
Zurich North American Insurance
10.2022 - 01.2025
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Collaborated with underwriters to refine underwriting guidelines and improve accuracy of risk assessments.
- Reviewed policy documents for compliance with regulatory standards and company protocols.
- Communicated with clients and agents to gather necessary information for underwriting decisions.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance with all relevant guidelines.
Customer Service Representative
Crate and Barrel
10.2021 - 02.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collections Specialist
JPMorgan Chase
07.2020 - 06.2021
- Managed customer accounts to ensure timely collection of outstanding payments.
- Analyzed payment histories to identify trends and develop effective collection strategies.
- Communicated with clients regarding overdue accounts, negotiating payment arrangements effectively.
- Utilized internal systems to track account status and document interactions accurately.
Sales Associate/Keyholder
Bath & Body Works
10.2018 - 01.2021
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and product offerings to effectively engage with customers.
- Operated point-of-sale systems accurately, processing transactions and managing cash register functions.
- Collaborated with team members to achieve sales goals and promote a positive work environment.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Biology
College of DuPage
Glen Ellyn, IL05.2026
High School Diploma -
Glenbard East High School
Lombard, IL05.2018
Skills
- Remote support
- Customer support
- System monitoring
- Software installation
- HIPAA compliance
- Clinical documentation
- Time management
- Critical thinking
- Underwriting guidelines
- Policy evaluation
- Data interpretation
- Risk assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lab Specimen Technician
Northwestern Memorial Hospital
09.2025 - 03.2026
Continuous Visual Monitoring Technician
Northwestern Memorial Hospital
09.2024 - Current
Underwriting Specialist
Zurich North American Insurance
10.2022 - 01.2025
Customer Service Representative
Crate and Barrel
10.2021 - 02.2023
Collections Specialist
JPMorgan Chase
07.2020 - 06.2021
Sales Associate/Keyholder
Bath & Body Works
10.2018 - 01.2021
Associate of Science - Biology
College of DuPage
High School Diploma -
Glenbard East High School