Kelsey Ross
Fredericksburg ,VA
Summary
Highly-motivated Pretrial Officer with experience in the criminal justice system, including case management, supervision and court procedures. Seasoned professional with excellent organization and interpersonal skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pretrial Officer
Rappahannock Regional Jail
Fredericksburg , VA
03.2020 - Current
- Coordinated and worked closely with the Court, law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, county attorneys and treatment providers.
- Performed routine drug tests for defendant's on bond.
- Reported violations of bond conditions to appropriate authorities and maintained record of case activity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Office Manager
Apex Truss
Fredericksburg, VA
03.2018 - 03.2020
- Daily use of all Microsoft applications.
- Scheduled all deliveries with customers while providing excellent customer service.
- Took down quote information for potential jobs.
- Data collection and analyzation for job movement, delivery numbers, order numbers, and quote numbers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Confirmed delivery dates and addresses' for jobs.
- Weekly trips to DMV to get titles and tags transferred into business name.
Waitress/ Bartender
Red Lobster
Fredericksburg, VA
10.2015 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and partnered with team members to serve food and beverages that exceeded guests' expectations.
Customer Service Agent
Geico
Fredericksburg , VA
10.2014 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Built customer loyalty by placing follow-up calls for customers who reported issues.
- Met monthly goal requirements set for all agents and received several most improved certificates of recognition.
Education
Bachelor of Science - Criminal Justice Criminal Psychology
Liberty University
Lynchburg, VA04.2019
Skills
- Court procedures
- Criminal laws
- Risk and needs assessments
- Substance abuse
- Drug diversion understanding
- Critical thinking and problem solving
- Observation
Certification
- Sworn Officer of the Court, Pretrial Officer- Rappahannock Regional Jail- 2020-Current
- Certified VCIN Access, Pretrial Officer- Rappahannock Regional Jail- 2020-Current
- Certified Blood Borne Pathogens, Pretrial Officer- Rapahhanock Regional Jail- 2020-Current
- Cyber Security Training - 2022
- Initial Security Awareness Training - 2022
- Security Awareness Proficiency Assessment, Rappahannock Regional Jail - 2022
Additional Information
Volunteer every year to help with the National Wild Turkey Federation; organization to help feed the hungry and support local communities. Volunteer every Wednesday night at my local church to help feed the community.
Timeline
Pretrial Officer
Rappahannock Regional Jail
03.2020 - Current
Business Office Manager
Apex Truss
03.2018 - 03.2020
Waitress/ Bartender
Red Lobster
10.2015 - 05.2018
Customer Service Agent
Geico
10.2014 - 09.2016
Bachelor of Science - Criminal Justice Criminal Psychology
Liberty University