Kelsey Ryan-Story
Colorado Springs,CO
Summary
Highly effective cross-team coordinator with experience managing projects across public and private sectors. Proven success supporting dynamic teams and diverse project portfolios, with an eye for process improvement and cross-functional collaboration.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Operations Engagement Manager
JeffreyM
09.2022 - 06.2023
- Processed Marketing Campaigns utilizing multiple different languages through Microsoft’s ‘Partner Marketing Center’ and ‘Digital Marketing Center’ during Microsoft’s 2024 FY
- Conducted data management and upload for partner wins via WinWire
- Consulted with partners on established best practices and process improvements
- Streamlined internal processes for project documentation, enhancing accessibility, and reducing retrieval times
- Experience with internal MSFT programs such as PMC, DMC, Seismic
Executive Administrator
JeffreyM
09.2022 - 06.2023
- Worked with Microsoft's US EDU Team to deliver dynamic Office365 suites to universities and colleges across the US
- Responsibilities included:
- Supported five General Managers and prioritized workloads across their teams
- Translated business priorities into implementable workplans and helped identify priority actions items
- Identified and implemented process improvements that led to a direct reduction in accounting and finance errors
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication
- Prepared and distributed memos outlining administrative policies and procedures to all staff members
- Processed employee expense reports quickly to prevent delays in payouts
- Experience with internal MSFT programs such as Informa, MaSH, MyOrder, ProcureWeb, HRInsights, MSInvoice
Temporary Program Technician - Grade 05 Step 02
USDA Farm Service Agency
Barnesville, GA
10.2020 - 07.2022
- Assisted program applicants with form completion, document retrieval, and resource management to reduce application delays
- Enhanced workplace operational success through efficient records coordination, supply management, and document processing
- Managed program activities to increase program awareness and participation
- Interacted with internal Farm Service Agency colleagues and external partners to more efficiently deliver program services
- Delivered technical support services to program users and applicants to improve quality of engagement
- Distributed informational materials and enrollment forms to potential program users
- Contacted program applicants and obtained required enrollment information, documentation, and signatures
Education
Bachelor Of Science - Public Health
Georgia College And State University
Milledgeville, GA 08.2016 - 05.2020
Certification
Microsoft Office Specialist, 03/2016
Internships, Volunteer Work, and Community Service
Volunteer work in the Harrisburg Community
Attended community meetings to better understand community members’ priorities around health and wellness. Worked with a group to develop and implement a plan to address a shortage of recreation space by extending a nearby multi-use path.
Volunteer at Fellowship Home at Meriwether
Collaborated with a team of five to plan and execute three resident social events. Gained valuable experience working with people of different age groups and socio-economic levels.
Internship at the GC&SU Women's Center
Learned and successfully utilized skills in fundraising and community outreach while strengthening program management skills. Developed a better understanding of how to address cultural and societal differences in the workplace.
Timeline
Operations Engagement Manager
JeffreyM
09.2022 - 06.2023
Executive Administrator
JeffreyM
09.2022 - 06.2023
Temporary Program Technician - Grade 05 Step 02
USDA Farm Service Agency
10.2020 - 07.2022
Bachelor Of Science - Public Health
Georgia College And State University
08.2016 - 05.2020