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Kelsey Sanders
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Practice Manager
Cooperative Health
05.2024 - 11.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 7 office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Handled job duties for staff members which were unavailable or out of office.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Accomplished multiple tasks within established timeframes.
Patient Service Representative
Cooperative Health
08.2015 - 05.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed referral requests from patients, doctors and other health care professionals.
- Scanned and uploaded medical records into electronic medical records system.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Accomplished multiple tasks within established timeframes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Balanced deposits and credit card payments each day.
Caregiver
Blaney Baptist Daycare
01.2009 - 07.2015
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
Education
Associate of Arts - Medical Record Coding
Central Carolina Technical College
Sumter, SC07-2024
High School Diploma -
Lugoff Elgin High School
05.2007
Skills
- Medical terminology knowledge
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Critical Thinking
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
Certification
- CPC - Certified Professional Coder
Software
Allscripts, Athena, Medflow
Timeline
Clinical Practice Manager
Cooperative Health
05.2024 - 11.2024
Patient Service Representative
Cooperative Health
08.2015 - 05.2024
Caregiver
Blaney Baptist Daycare
01.2009 - 07.2015
High School Diploma -
Lugoff Elgin High School
- CPC - Certified Professional Coder
Associate of Arts - Medical Record Coding
Central Carolina Technical College
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