Hi, I’m
Kelsey Saunooke
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer support, experience and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
years of professional experience
Work History
Circle KGlendale, AZ
Customer Service Representative
11.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products based on individual customer requirements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
DoorDashPhoenix, AZ
Dasher
05.2019 - 11.2023
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Enhanced communication with customers through proactive updates on order status.
- Verified orders prior to completing deliveries to avoid customer complaints.
Professional Towing and RecoveryTempe, AZ
Dispatcher
03.2023 - 06.2023
Job overview
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
Robert Half Staffing Agency
Call Center Specialist
12.2022 - 03.2023
Job overview
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Collaborated with cross-functional teams to resolve escalated issues swiftly, resulting in improved client relationships and loyalty.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
Safeway
Grocery Store Clerk
07.2022 - 12.2022
Job overview
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
DoorDash
Merchant Escalated Support Representative
10.2019 - 07.2021
Job overview
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Provided technical support to customers, troubleshooting issues and guiding them through step-by-step solutions.
- Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.
- Managed escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
Harbor Freight Tools USA
Sales Manager
04.2015 - 10.2019
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Burger King
Assistant Store Manager
05.2011 - 04.2015
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
CADnet LLC
Data Entry Clerk
05.2005 - 05.2013
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
Education
Fresno City CollegeFresno, CA
No Degree from Business Administration And Management
08.2030
Boulder Creek High SchoolAnthem, AZ
High School Diploma
12.2008
Skills
- Active Listening
- Customer Service Excellence
- Empathy Display
- Technical Troubleshooting
- Customer Support
- Patience Maintenance
- Interpersonal Skills
- Computer Skills
- Attention to Detail
- Time Management
- Multitasking
- Calm and Professional Under Pressure
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Microsoft Office
- Problem-Solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work from home optionHealthcare benefitsCareer advancementWork-life balance401k matchLanguages
English
Bilingual or Proficient (C2)
Interests
Traveling
Hiking
Spending time with my family
Trying new food
Fashion
Health & Fitness
Timeline
Customer Service Representative
Circle K
11.2023 - Current
Dispatcher
Professional Towing and Recovery
03.2023 - 06.2023
Call Center Specialist
Robert Half Staffing Agency
12.2022 - 03.2023
Grocery Store Clerk
Safeway
07.2022 - 12.2022
Merchant Escalated Support Representative
DoorDash
10.2019 - 07.2021
Dasher
DoorDash
05.2019 - 11.2023
Sales Manager
Harbor Freight Tools USA
04.2015 - 10.2019
Assistant Store Manager
Burger King
05.2011 - 04.2015
Data Entry Clerk
CADnet LLC
05.2005 - 05.2013
Fresno City College
No Degree from Business Administration And Management
Boulder Creek High School
High School Diploma
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