Kelsey Seo
Oakland Gardens
Summary
Demonstrated expertise in customer service and operations management, consistently enhancing customer satisfaction and operational efficiency. Skilled in risk management and effective communication, leading to significant service improvements. Recognized for high productivity as a front server, completing tasks efficiently. Specialized in multitasking and conflict resolution, excelling in teamwork and adaptability to ensure exceptional dining experiences.
Overview
10
10
years of professional experience
Work History
Captain
Howoo
New York
10.2025 - Current
- Assisted customers in selecting wines tailored to their preferences and meal choices.
- Assisted in training new servers on menu items and service standards.
- Supervised dining room operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and menu knowledge.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
General Manager
Appas Pizza
New York
08.2022 - 09.2025
- Coordinated marketing efforts to enhance brand visibility and drive customer engagement.
- Analyzed customer feedback to improve product offering and services.
- Developed processes for tracking customer feedback, leading to improved service quality.
- Streamlined daily operations to optimize service delivery and elevate customer satisfaction.
- Established quality control procedures to maintain food safety and hygiene standards.
- Recruited and trained new staff members to enhance team performance.
Server
WONDER PIG
New York
10.2022 - 01.2023
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Resolved customer complaints promptly, improving guest satisfaction and loyalty.
- Collaborated with restaurant staff to streamline operations and enhance service quality.
Server
MOKYO
New York
05.2022 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Ensured customer satisfaction through attentive service and effective communication.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Processed food and beverage orders accurately and promptly, contributing to smooth operations.
- Took orders from customers accurately and in a timely manner.
Office Assistant
INCODM
Englewood Cliffs
01.2022 - 05.2022
- Organized office files and maintained document management system.
- Managed schedules and coordinated meetings for staff and clients.
- Maintained inventory of office supplies and ordered replacements as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Server
HONG CHUN CHEON
Flushing
04.2021 - 12.2021
- Managed orders and coordinated with kitchen staff for timely service.
- Assisted in training new servers on company policies and procedures.
- Engaged with guests to enhance dining experience through friendly interactions.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server Captain
PIZZAMARU
Flushing
11.2018 - 11.2019
- Supervised dining room staff to ensure excellent customer service.
- Trained new servers on menu items and customer service standards.
- Assisted in resolving customer complaints to enhance dining experience.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
- Balanced daily transactions against sales reports generated by POS system.
Server
PHO32
Bayside
10.2016 - 08.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Handled cash transactions and processed payments accurately.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Queensborough Community College
Oakland Gardens, NYSkills
- Customer service
- Operations management
- Customer relationship management
- Risk management
- Staff management
- Teamwork and collaboration
- Teamwork
- Business acumen
Languages
- Korean
- English
Timeline
Captain
Howoo
10.2025 - Current
Server
WONDER PIG
10.2022 - 01.2023
General Manager
Appas Pizza
08.2022 - 09.2025
Server
MOKYO
05.2022 - 09.2022
Office Assistant
INCODM
01.2022 - 05.2022
Server
HONG CHUN CHEON
04.2021 - 12.2021
Server Captain
PIZZAMARU
11.2018 - 11.2019
Server
PHO32
10.2016 - 08.2018
High School Diploma -
Queensborough Community College